HALEY COPSEY
Nampa,ID
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application & Training Support Specialist 3
St. Luke's Health System
01.2021 - Current
- Ensures high quality education is delivered for end users in the population, participates in creating lessons that
- Support best practices and design theories to increase effectiveness
- Application Owner (lead) of Orders application
- Collaborates with subject matter experts’, providers and clinical informatics to improve learning outcomes with a variety of instructional methods
- Project lead on Hospitalists Onboarding
- Creates education (tip sheets, e-learnings, update announcements)
- Onboard and coach colleagues in diverse applications to meet competencies
- Troubleshot and resolved Epic EHR system problems to maintain optimal functionality.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Patient Health Educator
Shasta Community Health Center
07.2017 - 12.2021
- Developed and implemented health education strategies to reach target audiences.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Assessed success of health education programs through surveys and data collection.
- Enhanced patient outcomes by providing one-on-one counseling on health behaviors and disease management.
- Conducted research to stay up-to-date on health trends and health-related issues.
- Leveraged social media platforms to extend reach of health education messages, engaging broader audience.
- Supported fundraising initiatives through event planning, donor solicitation, and grant writing assistance.
Education
Masters of Education - Health Education
American College of Education
Bachelor of Science - Public Health
University of Nevada, Reno
Skills
- Technical troubleshooting
- EPIC EHR expertise
- Education programming
- Decision-making
- Teamwork and collaboration
- Literacy development
Certification
- EPIC Orders Principal Trainer
- EPIC ClinDoc Principal Trainer
- EPIC Beacon Principal Trainer
- MILT Certified (Master Instructor-Led Training)
Timeline
Application & Training Support Specialist 3
St. Luke's Health System
01.2021 - Current
Patient Health Educator
Shasta Community Health Center
07.2017 - 12.2021
Bachelor of Science - Public Health
University of Nevada, Reno
Masters of Education - Health Education
American College of Education
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