Haley Champoux
Lincoln,NE
Summary
Diligent and motivated professional actively seeking new challenges and opportunities for personal growth. Possess over two years of experience in assessing credit risk and building relationships with loan officers, with a focus on the Church lending industry. Expertise lies in establishing strong client relationships that drive satisfaction and foster loyalty. Ready to bring skills and passion to a new role to continue making a positive impact.
Overview
8
8
years of professional experience
Work History
Credit Analyst II
Union Bank & Trust
12.2023 - Current
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Participated in loan committee meetings to provide input on lending processes.
- Work in tandem with loan officers to gather required financial information in order to make sound loan decisions.
- Strong understanding of church lending industry by working closely with that department.
- Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
Credit Analyst I
Union Bank & Trust
05.2022 - 12.2023
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
Assistant Branch Manager
Union Bank & Trust
11.2021 - 05.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Through good communication figure out the best loan opportunity based on customers current situation and financial needs.
- Help develop and grow my employees with consistent coaching.
- Having high attention to detail when running transactions to look for possible fraud situations.
- Main contact on Saturdays for lending and employee support.
Personal Banker
Union Bank & Trust
04.2021 - 11.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maximized branch goals through improved sales techniques and branch productivity.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Teller
Union Bank & Trust
11.2020 - 04.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Building relationships with customers by using excellent customer service skills.
- Educated customers on use of banking website and mobile apps.
Team Leader
Juice Stop
02.2017 - 11.2020
- Promoted to team leader after six months of working for the company.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Organized a detailed list of running low supplies to make sure we are fully stocked for the upcoming week.
- Prepared smoothies in a fast-paced environment using a structured process to ensure accuracy while maintaining a clean work environment.
Client Care Team
Nebraska Animal Medical Center
06.2018 - 12.2019
- Processed 75+ transactions daily with accuracy and efficiency.
- Accurately checked daily deposits and corrected any errors that were found.
- Communicated on the phone or in-person with customers to understand their problem and found the correct solution for the specific problem.
- Proficient with working under pressure by assisting with any emergency that walked in the door.
- Used my superb customer service skills to communicate with customers over the phone and in-person when making appointments or answering any questions they might have.
Education
Bachelor of Science - Business Administration, Finance
The University of Nebraska
05.2022
High School Diploma -
Lincoln Southwest High School
Lincoln05.2016
Skills
- Risk Assessment
- Financial Statement Analysis
- Underwriting
- Relationship Building
- Time Management
- Self Motivation
Timeline
Credit Analyst II
Union Bank & Trust
12.2023 - Current
Credit Analyst I
Union Bank & Trust
05.2022 - 12.2023
Assistant Branch Manager
Union Bank & Trust
11.2021 - 05.2022
Personal Banker
Union Bank & Trust
04.2021 - 11.2021
Teller
Union Bank & Trust
11.2020 - 04.2021
Client Care Team
Nebraska Animal Medical Center
06.2018 - 12.2019
Team Leader
Juice Stop
02.2017 - 11.2020
Bachelor of Science - Business Administration, Finance
The University of Nebraska
High School Diploma -
Lincoln Southwest High School
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