Haley Chant
Wayne,MI
Summary
Organized and dependable hard worker, successful at managing multiple priorities. Committed to upholding highest standards of customer service and safe food handling practices. Friendly, open and committed to building customer base by proving positive service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Henry Ford Hospital
04.2023 - 01.2024
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted safe and clean environment's by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Server
The Inn At St. John's
04.2017 - 12.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shift Leader
Walgreens
04.2022 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment's while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Banquet Bartender
The Inn At St. John's
04.2017 - 12.2021
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MI06.2014
Skills
- Direct Patient Care
- Time Management
- Vital signs
- Attention to Detail
- Blood Sugar Monitoring
- Calm Under Stress
- Medical Terminology
- Customer Service
- Making mixed drinks
- Drink Preparation
- Adaptable work style
- Event preparation
- Honest and Dependable
- Engaging Customers
- Handling Difficult Customers
- Responsible Alcohol Service
Certification
- BLS - Basic Life Support
- First Aid Certified
- CPR/AED Certified
Timeline
Nursing Assistant
Henry Ford Hospital
04.2023 - 01.2024
Shift Leader
Walgreens
04.2022 - 08.2022
Server
The Inn At St. John's
04.2017 - 12.2022
Banquet Bartender
The Inn At St. John's
04.2017 - 12.2021
High School Diploma -
Wayne Memorial High School
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