Summary
Overview
Work History
Education
Skills
Timeline
Generic

HALEY CHRISTIAN

Summary

Seeking a position where I can apply my strong work ethic and enthusiasm, along with my motivation and willingness to learn. I aim to contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver exceptional results.

Overview

5
5
years of professional experience

Work History

Agent Experience Coordinator

Compass
09.2024 - Current
  • I am the welcoming face that greets our agents and their clients as well as managing daily operations to ensure a smooth and productive environment.
  • I handle a range of tasks including mail distribution, phone call management, check processing, event planning, and office supply ordering, all while following a strict budget.
  • I work closely with various departments to enhance the overall agent experience and support Compass's technology and services. This involves providing personalized assistance to our agents, ensuring they are equipped with the tools necessary for their business success.
  • I also collaborate with the National Onboarding team to facilitate the onboarding process for new agents as I support in generating ICA's for new agents, ensuring a seamless integration into Compass.
  • My responsibilities extend to troubleshooting technology issues, managing conference room hardware, and offering administrative support, including preparation for sales meetings and data entry.

User Support Associate

TikTok
04.2022 - 09.2024
  • Processed High Volume of Tickets: Efficiently processed approximately 20,000 support tickets, while demonstrating a high level of accuracy and attention to detail in managing and resolving customer inquiries and technical issues
  • Customer Support and Issue Resolution: Provided expert assistance in answering customer questions and resolving complex issues, utilizing problem-solving skills and product knowledge
  • Weekly Meeting Attendance: Participated in weekly team meetings to review progress, discuss challenges, and strategize improvements
  • Actively contributed insights and updates to support team goals and operational efficiently
  • Successful Queue Assignment: Secured a position in a new support queue in July 2023 following a rigorous selection process involving three rounds of interviews
  • Successfully adapted to new responsibilities and demonstrated flexibility and commitment
  • Cross-Training and Backlog Reduction: Cross-trained in two additional support queues, effectively managing and reducing backlog
  • Overtime and Team Support: Volunteered for substantial overtime to assist the team in managing increased workload during peak periods
  • Contributed to maintaining service levels and meeting deadlines under high-pressure conditions
  • Spreadsheet Management: Utilized spreadsheets to track ticket status, analyze performance metrics, and generate reports

Leasing Manager

Copper Beech Townhomes
09.2019 - 10.2021
  • Communicated with Residents: Maintained effective communication with residents both in person and over the phone, addressing their concerns, answering queries, and providing exceptional customer service to enhance resident satisfaction and retention
  • Excel Proficiency: Utilized Microsoft Excel to manage and analyze data, including tracking lease agreements, monitoring payment histories, and generating reports to support efficient property management operations
  • Lease Management: Managed the preparation, review, and distribution of lease agreements, ensuring accuracy and compliance with legal standards
  • Facilitated the signing process and provided detailed explanations of lease terms to residents
  • Move-In and Move-Out Coordination: Assisted in coordinating and managing move-in and move-out processes, including scheduling, inspection of units, and ensuring the timely completion of necessary paperwork to streamline transitions for residents
  • Career Advancement: Initially employed as a Community Assistant, where I demonstrated strong organizational and interpersonal skills, leading to a promotion to Leasing Manager
  • In this role, I took on additional responsibilities, including overseeing leasing operations, managing resident relations, and training new staff members

Education

ASSOCIATES OF SCIENCE -

Bowling Green State University

ASSOCIATES OF ARTS & SCIENCE -

Owens Community College

Skills

  • Customer Service
  • Problem Solving
  • Adaptability
  • Writing Skills
  • Teamwork
  • Flexibility
  • Organizational Skills
  • Responsibility
  • Leadership
  • Creativity
  • Attention To Detail

Timeline

Agent Experience Coordinator

Compass
09.2024 - Current

User Support Associate

TikTok
04.2022 - 09.2024

Leasing Manager

Copper Beech Townhomes
09.2019 - 10.2021

ASSOCIATES OF SCIENCE -

Bowling Green State University

ASSOCIATES OF ARTS & SCIENCE -

Owens Community College
HALEY CHRISTIAN