Haley Cinader
Fayetteville,NC
Summary
Adept at enhancing customer satisfaction, I leveraged my customer service excellence and POS system proficiency at Original Hooters to mentor new staff, ensuring an increase in repeat business. My strong work ethic and guest relations management skills fostered positive dining experiences and streamlined operations. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Cashier/Server Trainer
Original Hooters
11.2022 - 03.2024
- Welcomed customers and helped determine their needs by suggestive selling items from the menu to ensure excellent dining experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
The Home Depot Inc
02.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server
The Carriage House Gracious Retirement Living
03.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed resident complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Memorized orders and served residents accurate meals based on their order and provided personalized suggestions for each resident.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
No Degree - Health Sciences
University of South Florida
Tampa, FLSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Professionalism and Courtesy
- Conflict Resolution
- Staff Training
- Guest Engagement
- Guest Relations Management
Timeline
Cashier/Server Trainer
Original Hooters
11.2022 - 03.2024
Server
The Carriage House Gracious Retirement Living
03.2021 - 01.2023
Cashier
The Home Depot Inc
02.2021 - 02.2022
No Degree - Health Sciences
University of South Florida
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