Haley Clemons
Metairie,LA
Summary
I have been working in customer service since I was 17, I’m extremely hands on and a fast learner. I adapt to any environment I need to , to get the job done. I am an easy person to work with and I take my jobs very seriously.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Gourmet Food Employee /Cheese Clerk
Martin wine cellar
Metairie
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Adhered to established health standards while handling food products at all times.
- Assisted customers in selecting a variety of cheeses based on their preferences and dietary requirements.
- Restocked shelves with new inventory as needed.
- Organized cheese case according to product type, expiration date, and other factors.
- Managed the cutting, wrapping, weighing, and pricing of cheese products for sale.
- Performed daily cleaning duties including wiping down counters and equipment surfaces.
- Ensured that all food safety regulations were followed while handling cheese products.
- Monitored temperature levels in the refrigerated cases throughout the day.
- Labeled cheeses with correct prices and product codes according to company guidelines.
- Rotated stock regularly to ensure freshness of all products in the store's inventory.
- Checked labels for quality assurance purposes before placing items on display shelves.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Assisted with unloading merchandise and unpacking cartons.
Shift Leader
Smalls sliders
Marrero, Louisiana
05.2023 - 09.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
Barista
Starbucks
Marrero, Louisiana
08.2020 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2021
Skills
- Menu Memorization
- Cash Handling
- Up-selling
- POS Systems
- Active listener
- Speedy and efficient
- Safe Food Handling
- Team Leadership
- Cash Register Operation
- Customer Education
- Cleaning procedures
- Product Rotation
- Food allergy awareness
- Sanitation Practices
- Team Oversight
Timeline
Gourmet Food Employee /Cheese Clerk
Martin wine cellar
10.2023 - Current
Shift Leader
Smalls sliders
05.2023 - 09.2023
Barista
Starbucks
08.2020 - 12.2022
High School Diploma -
John Ehret High School
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