Haley Cleveland
Ninety Six,SC
Summary
Dynamic professional with a proven track record at Mason Dermatology, enhancing patient satisfaction and streamlining administrative processes. Expert in time management and customer service, demonstrating adaptability and excellent communication. Achieved significant improvements in operational efficiency and patient care coordination, embodying reliability and multitasking capabilities. Willing to go the extra mile for all patients to have a smooth office visit.
Overview
6
6
years of professional experience
Work History
Lead Front Office Receptionist
Mason Dermatology
06.2023 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Waitress
Dericks Cafe
01.2021 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Certified Nursing Assistant
Wesley Commons
06.2018 - 08.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Emerald High School
Greenwood, SC05.2017
Skills
- Time Management
- Customer Service
- Listening Skills
- Hospitality services
- Clerical Support
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Excellent Communication
- Reliability
- Multitasking
Timeline
Lead Front Office Receptionist
Mason Dermatology
06.2023 - Current
Waitress
Dericks Cafe
01.2021 - 06.2023
Certified Nursing Assistant
Wesley Commons
06.2018 - 08.2020
High School Diploma -
Emerald High School
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