Haley Clough
Concord,NH
Summary
Dedicated to making meaningful contributions in alignment with company goals and team objectives. Dynamic individual with proven ability to multi-task and quickly adapt to new environments. Results-oriented self-starter with strong problem-solving skills, eager to contribute to team success with a positive attitude and continuous learning and growth.
Overview
10
10
years of professional experience
Work History
TPU Technical Support Representative, Americas
Huntsman International
06.2021 - 04.2025
- Technical support for the commercial team to propel the sales agenda and achieve monthly, quarterly, and annual EBITDA and %CM goals as well as to establish/expand share of wallet.
- Global and national collaboration to support increased sales volume, elevate prioritized product lines, and to help meet customer goals in the short and long term.
- Customer site visits for product trials, trial follow-ups, product/process issues, trouble shooting, and training.
- Presentations of off-the-shelf products and competitor offsets.
- Testing, data analysis, result summary, and report generation.
- Laboratory analysis of properties - physical, thermal, adhesive, optical, compositional, molecular, and failure mode.
- B2B, VOC, CRM, cGMP, GLP, QC, OSHA VPP, 5S, Lean Six Sigma
Quality Control Technician
Saint-Gobain
03.2020 - 06.2021
- Quality control for customer complaints, root cause analysis and CAPA and quality audits.
- Sample investigation, testing and analysis, data entry, report generation and database management.
- Installing, trouble shooting, calibrating and preventative maintenance for laboratory equipment and instruments.
- QC, cGMP, OSHA, GLP
Implementation Team Lead
SkywriterMD
04.2017 - 07.2019
- Optimizing the workflow and improving capabilities of a range of healthcare providers across a variety of healthcare facilities.
- Onboarding, implementation, and post-implementation follow up of products and services.
- Presentations, product installation and set-up, application training, operating resources, etc.
- Maintain solid networking across the board establishing open lines of communication.
- Customer success and retention backed by measurable actions.
Microbiology Laboratory Scientist
LabCorp Inc.
10.2015 - 03.2017
- Sample accessioning, processing, preparation, preliminary and confirmatory testing/analysis, report generation, and result release.
- Laboratory inventory control, EHS activities audits, and disposing of biohazardous waste.
- HIPPA, CLIA, GLP
Education
Bachelor of Science - Biomedical Sciences
University of New Hampshire
Durham, NH09-2014
Skills
- Sales - B2B, VOC, CRM, Customer Trials
- Technical Support - Product & Service Implementation
- Equipment Calibration, PM, & Trouble Shooting
- Quality Control Investigations & CAPA
- Laboratory Testing & Analysis
- Data Summary & Report Generation
- Microsoft Office, SharePoint & OneDrive
- Database & Document Management
- HIPPA, CLIA, GLP, QC, cGMP, OSHA, 5S, LSS
Timeline
TPU Technical Support Representative, Americas
Huntsman International
06.2021 - 04.2025
Quality Control Technician
Saint-Gobain
03.2020 - 06.2021
Implementation Team Lead
SkywriterMD
04.2017 - 07.2019
Microbiology Laboratory Scientist
LabCorp Inc.
10.2015 - 03.2017
Bachelor of Science - Biomedical Sciences
University of New Hampshire
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