Haley Collins
Barrington,United States
Summary
Accomplished Dealership Shop Supervisor with a proven track record, enhancing operational efficiency and customer satisfaction. Expert in maintenance scheduling and professional communication, I've significantly increased service quality and profitability. Skilled in employee management, I foster positive team dynamics, driving results and exceeding targets through strategic planning and effective problem-solving. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
3
3
years of professional experience
Work History
Dealership Shop Supervisor
Priority Chrysler Jeep Dodge Ram
06.2024 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Increased customer satisfaction through timely appointment scheduling and proactive management of wait times.
Dispatcher
Foss Motors
11.2023 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Streamlined operations through effective employee scheduling and task delegation.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Service Advisor
Mcfarland Ford/ Hampton Ford Hyundai
02.2021 - 11.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Education
Associate of Science - Accounting And Finance
Salem State University
Salem, MA05.2019
Georgetown High School
Georgetown, MA06.2015
Skills
- Safety Procedures
- Maintenance Scheduling
- Employee Scheduling
- Invoicing
- Employee Management
- Professional Communication
- Store operations
Timeline
Dealership Shop Supervisor
Priority Chrysler Jeep Dodge Ram
06.2024 - Current
Dispatcher
Foss Motors
11.2023 - 06.2024
Service Advisor
Mcfarland Ford/ Hampton Ford Hyundai
02.2021 - 11.2023
Associate of Science - Accounting And Finance
Salem State University
Georgetown High School
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