Haley Cook
Charlotte,NC
Summary
Compassionate social worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Sales Operations Specialist
Spectrum Enterprises LLC
07.2022 - Current
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Researched issues to obtain appropriate answers to customer inquiries.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
Medical Social Worker
Amorem
07.2020 - 02.2022
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Explained medical care options to help families make informed healthcare decisions.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated patient discharge planning and follow-up care.
- Assessed risk factors of patients and made referrals for further services.
- Developed individual treatment plans and provided counseling to patients.
- Conducted in-home visits to provide supportive services.
- Provided patient and family education on available resources and self-care strategies.
School Social Worker
South Carolina Department Of Mental Health
05.2019 - 07.2020
- Supported students, teachers and families during crisis situations.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Observed student behavior and developed behavioral interventions.
- Trained and guided teachers on how to identify and support students.
- Collaborated with schools, family services and health care providers to determine services and aid with psychosocial assessments.
- Monitored students for signs of trauma, abuse and neglect.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Completed psychosocial histories of students under evaluation.
- Facilitated family meetings to ensure communication and collaboration between family members.
School Counseling Intern
Avery County Schools
08.2018 - 05.2019
- Maintained positive relationships with students, faculty, alumni, and administration.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Collaborated with teachers to define therapy objectives and analyze progress.
- Used data to monitor students' progress and recommend solutions for improvement.
- Empowered students through counseling and skill-building exercises.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Education
Master of Social Work - Individuals And Families
Appalachian State University
Boone, NC05.2019
Bachelor of Science - Social Work
Winthrop University
Rock Hill, SC05.2016
Skills
- Visiting Patient Homes
- Assessing Needs
- Psychosocial assessment
- Trauma-informed care
- Anxiety management
- Hospice care
- Mental health counseling
- Interdisciplinary Coordination
- Goal Setting
- Family Support
- Patient advocacy
- Suicide prevention
- Post-traumatic stress disorder
- Depression treatment
- Family counseling
- Palliative care
- Case management
- Crisis intervention
- Discharge planning
- Grief support
Timeline
Sales Operations Specialist
Spectrum Enterprises LLC
07.2022 - Current
Medical Social Worker
Amorem
07.2020 - 02.2022
School Social Worker
South Carolina Department Of Mental Health
05.2019 - 07.2020
School Counseling Intern
Avery County Schools
08.2018 - 05.2019
Master of Social Work - Individuals And Families
Appalachian State University
Bachelor of Science - Social Work
Winthrop University