Haley Cooke

Asset Recovery Specialist

Hertz Global Holdings

Estero, FL

09.2021 - 02.2025

Provided training sessions for multiple new staff members on the procedures used in the asset recovery process.
Completed skip tracing to locate individuals responsible for past due balances.
Managed multiple cases simultaneously, while adhering to monthly goals and budgets.
Assisted in developing and implementing effective strategies to maximize asset recovery.
Worked with multiple skip-tracing and repossession companies to retrieve overdue or stolen vehicles, so that these vehicles could be put back in our fleet to generate revenue.
Contacted law enforcement agencies throughout the country to detect stolen vehicles or any that were involved in a crime.
Contacted and negotiated with impound yards across the nation to have them picked up for a reduced price after confirming the condition of the vehicle.
Conducted research on various programs, such as TLO, to verify a vehicle's current location.
Recognized by management as being one of the more knowledgeable team members, and for being actively productive.
Calculated and handled invoices for each vendor who was hired to retrieve vehicles on behalf of Hertz.
Worked with all local Hertz branches in the country to ensure our vehicles arrived back on the appropriate lot.
Maintained several professional relationships in different states with both national and local tow vendors.
Dispatched multiple vehicles in a day for retrieval, to avoid daily storage costs at impound yards.
Used Geotab tracking devices to find our vehicles and sent out the locations to repossession agents to have them picked up.
Utilized Oracle to generate purchase orders to pay vendors; all purchase orders were received and completed as soon as I received the invoice.
Prepared legal documents such as hold harmless agreements, giving permission to vendors to pick up our vehicles.
Worked with field locations and security managers to reach overdue customers to resolve contracts.
I stayed in frequent contact with the police departments regarding the vehicles that were involved in a crime, and I requested when they would be released from the evidence hold, while working with several detectives.
Assisted in opening our impound cases after filing mail from impound yards across the nation.
Charged back customer accounts that were overdue on their contract and did not return the vehicle in a timely manner.
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.
Filed paperwork for vehicles that were write-offs, or being sold.
Maintained detailed records of all actions taken during the asset recovery process within multiple systems that were used.