Haley Costello
Judsonia,AR
Quote
It's never too late to be what you could have been.
George Eliot
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
- Scheduling
- Medical Records
- Office Administration
- EMR systems
- Insurance Verification
- HIPAA
- Medical Scheduling
- Payment collection and processing
- Medical Records Maintenance
- Insurance billing procedures
Work History
Medical Office Assistant
Camp Eye Care
10.2020 - 04.2024
- Opening and closing duties as stated per the handbook.
- Obtaining and verifying insurance eligibility.
- Handing medical records requests.
- Processing patient payments for visits.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Responsible for additional tasks as assigned by office managerial staff
- Filed vision insurance
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Receptionist
Turner Eye Clinic
11.2017 - 07.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Printed prescription requests and queries in compliance with practice protocol.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
Accomplishments
- Assisted management with the training of new staff members.
- Recognized by customers and management for expedient and effective service.
- Held first-point-of-contact for all internal and external communications.
- Accomplished higher patient retention through use of automated systems for reminders.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveFlexible work hoursPaid time off401k matchWork from home optionPersonal development programsSimilar Profiles
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