Haley Courser

Completed all apparel visuals on sales floor, ensuring new product was being thoroughly shown.

• Delegated tasks to employees when there were multiple tasks that needed to be completed.
• Received and organized our daily shipment, reporting if anything was incorrect.
• Kept BOH organized, making sure everything was accessible and easy for entire team.
• Gave daily reports on finished tasks, or future plans I had for visuals.

• Answered phones, assisting guests with creating or altering their reservations.
• Assisting guests with any inquires they had when dining with us, specifics such as allergies,bottle service, chefs tasting menu, and special occasions.
• Kept up to date knowledge on the menu, being able to educate our guests on any item we offered.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Prepared for opening by setting up hostess stand, going through reservations and planning out sections for servers.
• Welcomed guests upon arrival, giving them a friendly and memorable experience.
• Accommodated any special requests for our guests.
• Kept an up to date knowledge on the menu, to help any guests with questions or dietary restrictions.

• Provided positive first impressions to welcome new and returning customers.
• Organized racks and shelves to maintain visual appeal, and bring engagement from customers to specific promoted merchandise.
• Helped customers locate products and checked store system for merchandise in other locations.
• Kept product in stock room neat and organized.
• Assisted in areas that need support, being able to flow in between Apparel, Footwear ,Cashwrap or stock room.

• Participated in weekly district calls, giving reports on sales, bestsellers, and where we stood with any projects and new plans.
• Set effective store schedules based on traffic forecasts, sales versus last years and service requirements.
• Managed team of 30 to 40 employees in fast paced environments through proactive communication and constructive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and follow through with all employees on expectations.
• Managed inventory control, cash control, and store opening and closing procedures.

• Offered hands on assistance to customers, assessing needs and maintaining current knowledge of in store product.
• Implemented daily operating procedures to keep store clean, fully stocked, and well organized.
• Delegated tasks during high traffic times to employees, keeping them focused and the store running smoothly.
• Processed weekly shipments, completed schedules, and ensured every opening and closing shift was completed properly.