Haley Cowles
Stony Point,NC
Summary
Service Center Director with a proven track record at Starmark, excelling in operational excellence and customer service. Spearheaded warehouse improvements, Skilled in workforce management and staff training, fostering teamwork and collaboration to drive growth and optimize logistics. Committed to delivering exceptional results and building strong client relationships.
Overview
26
26
years of professional experience
Work History
Service Center Director
Starmark
03.2024 - Current
- Strategically planned and optimized driver routes to maximize efficiency and delivery performance
- Directed day-to-day warehouse operations, ensuring accuracy, organization, and productivity
- Maintained precise inventory control to minimize loss and improve order accuracy
- Cultivated strong customer relationships through proactive communication and reliable service
- Opened and developed new customer accounts to drive growth and expand market reach
- Demonstrated comprehensive product knowledge to support customer needs and sales initiatives
- Managed order entry and fulfillment processes with exceptional attention to detail
- Oversaw fleet and vehicle operations, ensuring safety, compliance, and performance
- Administered Motive driver performance platform to enhance accountability and logistics insight
- Led warehouse improvement projects, streamlining workflows and increasing efficiency
- Represented the company at industry conventions and trade shows to strengthen brand presence
- Successfully built and established local operations from the ground up
Senior Dealer Specialist
Kewaunee
08.2022 - 02.2024
- Oversaw large-scale laboratory installation projects from planning to completion
- Coordinated nationwide truck routing and logistics across the U.S.
- Led and facilitated weekly project meetings to align teams and ensure progress
- Collaborated closely with plant managers to achieve on-time, successful project completion
- Identified issues, troubleshot errors, and coordinated effective solutions to maintain workflow efficiency
Customer Service Representative
Craftmaster Furniture
01.2000 - 08.2021
- Manage and service large White Glove accounts, maintaining $13–14 million in annual order volume
- Build and sustain strong professional relationships with over 200 furniture retailers nationwide
- Collaborate closely with multiple furniture sales representatives to ensure seamless service and communication
- Maintain consistent customer relationships through proactive phone and email communication
- Process new furniture orders, parts orders, and return authorizations with accuracy and efficiency
- Resolve customer issues related to orders, credits, and warranty claims through effective problem-solving
- Handle 100+ emails daily while managing order processing, follow-ups, and service inquiries
Education
High School Diploma -
Alexander Central High School
Taylorsville NCSkills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Workforce management
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Service Center Director
Starmark
03.2024 - Current
Senior Dealer Specialist
Kewaunee
08.2022 - 02.2024
Customer Service Representative
Craftmaster Furniture
01.2000 - 08.2021
High School Diploma -
Alexander Central High School