Haley Cox
Washington Court House,OH
Summary
Seasoned customer service leader with nine years of experience perfecting consumer relationships and overseeing day-to-day operations. Reliable and dependable employee with an eagerness to grow and adapt new skills.
Overview
2
2
years of professional experience
Work History
Barista Shift Lead
Kairos Coffee
01.2022 - Current
- Trained new employees on daily store operations and customer interaction.
- Responsible for opening and closing store which includes responsibilities such as counting drawers and managing time well.
- Assigned duties to employees and managed operations per shift.
- Addressed customer concerns with professional demeanor and used communication and problem-solving skills to resolve issues.
- Presented new ideas to owners for improvements in operation.
Team Member
Nike Factory Store
10.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods such as black friday.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Participated and achieved success in individual production goals and competitions.
Education
Associate of Arts -
Southern State Community College
Hillsboro, OHSkills
- Emergent Leader
- Operational Procedures
- Financial Literacy
- Interpersonal Skills
- Efficient Service
- Staff Management
- Dependable
- Planning and Organizational Skills
- Time Management
- Project Management
Non Profit Organization
Involved with a non-profit organization during the early months of 2021. During this time, I held responsibilities such as caring for neglected farm animals, fundraising, social media management, and organizing large events with over 100 attendees. I assisted in building and editing a website, managed mailing lists, and created a program for sponsoring animals to generate greater income to the organization.
Timeline
Barista Shift Lead
Kairos Coffee
01.2022 - Current
Team Member
Nike Factory Store
10.2021 - 01.2022
Associate of Arts -
Southern State Community College
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