Haley Craft
Clearwater,FL
Summary
Seasoned Loan Processor at Wells Fargo, adept in documentation and compliance, with a proven track record in enhancing processing efficiency and borrower satisfaction. Excelled in team management and conflict resolution, significantly improving guest experience at Post Card Inn. Skilled in Microsoft Office and customer service, demonstrating adaptability and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Loan Processor
Wells Fargo
Clearwater, FL
08.2020 - Current
- Communicate weekly with borrowers to update them on loan status and deadlines, enhancing transparency.
- Prepare and gather documentation for underwriting, ensuring thoroughness and compliance.
- Review borrower documents for completeness, improving processing accuracy, and efficiency.
- Adhere to regulations and legal requirements.
- Optimize the loan processing workflow.
- Coordinated with underwriters to resolve mortgage application issues and obtain necessary documentation.
- Worked 40 hours a week from August 2020 to current.
Front Desk Manager Worked 50 Hours a Week
Post Card Inn
St. Pete Beach, FL
03.2018 - 12.2020
- Led the front desk team to ensure exceptional guest service, resolving billing issues efficiently.
- Coordinated schedules for front desk staff, enhancing team collaboration, and service quality.
- Served as a key liaison between the front desk and management, improving communication flow.
- Managed guest interactions, effectively resolving conflicts to maintain satisfaction.
- Streamlined front desk operations, achieving measurable improvements in guest experience.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Worked between 40 - 60 hours a week from Feburary of 2018 to August of 2020.
Night Auditor
Wyndham Grand
Clearwater Beach, FL
01.2017 - 03.2018
- Resolved accounting issues, distributed financial reports, and ensured accuracy.
- Managed 343-room hotel operations four nights weekly, enhanced guest satisfaction.
- Entered report data into Excel, and improved data management efficiency.
- Transferred charges and deposits to master accounts, and streamlined processes.
- Assessed checklist on daily basis and planned shift accordingly.
- Worked 40 hours a week from December 2016 to February 2018.
Education
BS - HOSPITALITY MANAGEMENT
University of South Florida
Sarasota-Manatee05.2018
ASSOCIATE OF ARTS -
St. Petersburg College
St. Petersburg06.2016
Skills
- Customer Service
- Communication
- Documentation
- Compliance
- Team Management
- Problem Solving
- Data Entry
- Financial Reporting
- Microsoft Office
- Adaptability
- Conflict Resolution
- Workflow Optimization
- Time Management
Timeline
Loan Processor
Wells Fargo
08.2020 - Current
Front Desk Manager Worked 50 Hours a Week
Post Card Inn
03.2018 - 12.2020
Night Auditor
Wyndham Grand
01.2017 - 03.2018
BS - HOSPITALITY MANAGEMENT
University of South Florida
ASSOCIATE OF ARTS -
St. Petersburg College
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