Haley Crawford
Colorado Springs,CO
Summary
Dynamic Child & Family Specialist with proven expertise in crisis intervention and community outreach at Palomé Child and Family Specialists. Skilled in assessment techniques and treatment planning, I empower families through advocacy and active listening, ensuring positive outcomes and fostering resilience in challenging situations. Committed to enhancing child welfare and family support services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child & Family Specialist
Palomé Child and Family Specialists
Colorado Springs, Colorado
02.2023 - Current
- Conducted assessments to identify individual and family needs effectively.
- Provided crisis intervention services during critical situations for families in need.
- Coordinated community outreach programs to enhance family support services.
- Advocates for children's rights within the legal system by providing guidance and support during court proceedings.
- Promoted self-sufficiency by helping clients develop problem solving skills and coping mechanisms.
- Maintained accurate records of client information and progress notes in accordance with agency guidelines.
- Educated clients on issues related to mental health, substance abuse, domestic violence, trauma.
- Utilized evidence-based practices such as Cognitive Behavioral Therapy in order to best serve clients' needs.
- Evaluated effectiveness of interventions through regular assessment of client progress.
- Provided crisis intervention services as needed for children and their families.
- Assisted in developing community resources and referral networks for clients when appropriate.
- Provided consultation services to schools regarding behavior management strategies and special education programs.
- Identified risk factors associated with child maltreatment and developed strategies to reduce them.
- Conducted intake assessments and provided child-centered, family focused therapy services to families.
- Advised families on community resources available to them.
- Developed individualized treatment plans that addressed the needs of the family system.
- Monitored and evaluated progress of clients in order to ensure positive outcomes.
- Facilitated psychoeducational groups for parents and caregivers about topics such as parenting skills, anger management, communication techniques.
- Encouraged healthy family dynamics by engaging all members in therapeutic activities.
- Attended court hearings as a representative of the agency or as an expert witness when necessary.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Supported individuals by facilitating weekly group sessions.
Shift Lead/Juicer and Cashier
Nekter Juice Bar Inc.
Colorado Springs, Colorado
08.2021 - 11.2022
- Trained new employees on company policies and procedures for optimal performance.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Implemented safety protocols to promote a secure working environment.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Ensured that all safety protocols were followed at all times.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Educated customers about offerings, promotions and pricing to boost sales.
- Utilized POS systems efficiently for order processing and inventory management.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Operated juicing machines to prepare fresh beverages for customers.
- Maintained cleanliness and organization of the juicing station and equipment.
- Adhered to safety and sanitation protocols while handling food products.
- Trained new staff on proper juicing techniques and equipment usage.
- Monitored product quality to ensure freshness and flavor consistency in juices.
- Prepared juices by blending fruits and vegetables using a juicer.
- Labeled all juice bottles correctly before packaging them for sale or delivery.
- Delivered drinks to customers.
- Provided customer service at the counter when needed, including taking payments and answering questions about menu items.
- Regularly checked expiration dates on products to ensure freshness.
- Minimized waste when possible.
- Helped customers pick best products based on individual health and fitness needs.
- Restocked utensils, napkins, disposable cups, and straws when necessary.
- Reported any malfunctions or damages to equipment immediately.
- Maintained a clean work environment throughout shifts by wiping down surfaces regularly.
- Stored finished juices in appropriate containers and refrigerated them promptly.
- Followed company policies regarding handling cash transactions accurately.
- Monitored inventory levels of fruits, vegetables, and other supplies used in making juices.
- Inspected fruit for quality prior to use in juice blends.
- Cleaned and sanitized juicer, containers, and food preparation areas.
- Kept up with customer orders while maintaining product safety standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Handled cash, credit, and refunds following company policies and procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints professionally to maintain positive store reputation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Followed health and safety guidelines to ensure food quality standards were met.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Restaurant Hostess/Table Busser
Señor Manuel
Colorado Springs, Colorado
09.2020 - 05.2021
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Managed reservation system to ensure efficient seating arrangements for patrons.
Housekeeping Associate
VillaSport Athletic Club And Spa
Colorado Springs, Colorado
05.2017 - 03.2020
- Maintained cleanliness of fitness areas, locker rooms, and spa facilities.
- Ensured proper sanitation procedures for all high-touch surfaces and equipment.
- Managed inventory of cleaning supplies and reported shortages promptly.
- Fostered a welcoming environment through attentive customer service interactions.
- Adhered strictly to safety regulations when handling hazardous materials like cleaning chemicals or equipment.
- Organized closets and storage spaces in order to keep them neat and orderly at all times.
- Participated actively in training sessions designed to improve job performance skills.
- Verified that lost-and-found items were logged accurately before being sent offsite for storage.
- Cleaned guest rooms and bathrooms, including vacuuming carpets, dusting furniture and fixtures, making beds with fresh linens, replacing towels and amenities.
- Sanitized all surfaces in the guest rooms using appropriate cleaning supplies.
- Ensured that all laundry is properly sorted and washed according to hotel standards.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Education
Pyschology
University of Colorado At Colorado Springs
Colorado Springs, CO05-2024
Skills
- Crisis intervention
- Evidence-based practices
- Assessment techniques
- Treatment planning
- Child advocacy
- Community outreach
- Team collaboration
- Conflict resolution
- Active listening techniques
- Advocacy and empowerment
- Professional boundaries maintenance
- Self-care and resilience
- Self-awareness
Certification
- CPR
- CPI (Crisis Prevention Intervention)
- Nurturing Parenting Program
- TBRI (Trust-based Relational Intervention)
Affiliations
- Hiking
- Active lifestyle
Timeline
Child & Family Specialist
Palomé Child and Family Specialists
02.2023 - Current
Shift Lead/Juicer and Cashier
Nekter Juice Bar Inc.
08.2021 - 11.2022
Restaurant Hostess/Table Busser
Señor Manuel
09.2020 - 05.2021
Housekeeping Associate
VillaSport Athletic Club And Spa
05.2017 - 03.2020
Pyschology
University of Colorado At Colorado Springs