Haley Crego
Las Vegas
Summary
Professional hospitality worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
6
6
years of professional experience
Work History
Server
Chicken N Pickle
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Bartender
Craft Kitchen
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Sales Associate
All Star Motivation
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server
18bin
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender
Breakfast Junkies
01.2023 - 08.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and confirmed complete orders.
- Kept bar presentable and well-stocked to meet customer needs.
Veterinary Assistant
Green Valley Animal Hospital
08.2022 - 08.2023
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.8
- Operated radiographic and ultrasound equipment.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Monitored post-surgical pet care and administered medication under vet direction.
Hostess
Twin Peaks
08.2021 - 01.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped to plan and execute parties for more than 40 guests, coordinating menus and preparing tables.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Vet Assistant
South Valley Animal Hospital
10.2020 - 08.2021
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians in examining animals..
Receptionist/Kennel Attendent
Magnolia Pet Wellness Center
07.2020 - 09.2020
- Managed complex schedules, coordinating appointments and documenting.
- Managed multi-line telephone system to answer incoming calls.
- Answered questions regarding pricing and policies.
- Updated records with information such as weights, behaviors and food intake.
- Managed basic animal needs, including regular feeding and watering.
- Maintained comfortable, clean and sanitized animal quarters.
- Developed solid relationships with staff, customers, and vendors.
Busser
Shucks Tavern
09.2018 - 07.2020
- Kept several -seat dining room ready for new guests by continuously monitoring and handling bussing needs.
- Backed up serving staff with delivering food and beverages to tables and collecting used items.
- Managed dining room cleaning needs, smoothly handling opening, closing, and shift change tasks.
- Contributed to a strong team environment by consistently backing up staff to handle any customer demands.
- Prevented issues with beverage service by keeping water, tea, and coffee filled and fresh.
- Assisted customers with requests such as bringing replacement silverware and finding servers.
- Helped servers by restocking supplies and cleaning up spills.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Point of sale (POS) system operations
- Strong multitasking
- Highly reliable
Education and Training
true,other
Timeline
Server
Chicken N Pickle
11.2024 - Current
Bartender
Craft Kitchen
04.2024 - Current
Sales Associate
All Star Motivation
09.2023 - 04.2024
Server
18bin
05.2023 - 09.2023
Server/Bartender
Breakfast Junkies
01.2023 - 08.2023
Veterinary Assistant
Green Valley Animal Hospital
08.2022 - 08.2023
Hostess
Twin Peaks
08.2021 - 01.2023
Vet Assistant
South Valley Animal Hospital
10.2020 - 08.2021
Receptionist/Kennel Attendent
Magnolia Pet Wellness Center
07.2020 - 09.2020
Busser
Shucks Tavern
09.2018 - 07.2020
High School Diploma -
Arbor View High School
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