Summary
Overview
Work History
Skills
Timeline
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Haley Cruz

Winter Springs,FL

Summary

Persevering candidate with a progressive career with proven history of designing and implementing recruitment, training and conflict-resolution initiatives. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.

Overview

15
15
years of professional experience

Work History

Physician Liaison

AdventHealth
Orlando, FL
07.2021 - Current
  • Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
  • Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
  • Brought stability to analytics group and delivered sustainable data for use for internal and external physicians on cost of care strategies.
  • Established consistent language and methodology for talent discussions, development, and succession.
  • Documented all correspondence with practitioners' office staff and kept accurate records using Salesforce, Athena, Epic, and other record recording systems..
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Developed monthly newsletter sent to practitioner offices with informative business practice articles and suggestions for promoting brand awareness.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Practice Administrator

AdventHealth
Orlando, FL
09.2012 - 07.2021
  • Developed and transformed finance and operations team from transactional to analytical to provide enhanced leadership support.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employee.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Implemented and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Created and implemented organizational policies and procedures.
  • Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
  • Implemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction.
  • Scheduled surgeries, managed pre-certifications, and verified insurance coverage.

Skills

  • Sales and Marketing
  • Creative Thinking
  • Group Management
  • Provider Interaction and Engagement
  • Process Improvement
  • Communication Strategy Development
  • Stakeholder Communications
  • Brand Messaging
  • Effective Written and Verbal Communication

Timeline

Physician Liaison

AdventHealth
07.2021 - Current

Practice Administrator

AdventHealth
09.2012 - 07.2021

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Haley Cruz