Haley Daniels
Lake Saint Louis,MO
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server
Garden Villas of O’Fallon
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to resident needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with residents.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced residents' satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable resident experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep the dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Volunteer
Safety Town
06.2022 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Police Explorer
O'Fallon Police Department
04.2022 - Current
- Enhanced community relations by participating in various outreach programs and events.
- Developed strong communication skills by interacting with diverse populations during community service projects.
- Completed rigorous training modules in areas such as crime scene investigation and stop the bleed certification to increase skillset.
- Participated in the Explorer Police Academy in 2023.
- Stop the bleed certified.
- Weather watching certified.
Overnight Dog Sitter
Dog Sitting
11.2021 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet-sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Exercised animals regularly with walks and rigorous play activities.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
Returns Associate, Fitting Room Associate, Backroom Associate, Floor Associate
TJMaxx
05.2021 - 12.2022
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Optimized storage space for returned items awaiting restocking or disposal, keeping work area tidy and efficient at all times.
- Expedited high volume of returns during peak seasons, maintaining a consistently organized workspace.
- Leveraged strong problem-solving skills to resolve customer disputes surrounding returns or exchanges diplomatically and professionally.
- Enhanced customer satisfaction by promptly processing returned items and issuing refunds or exchanges.
- Streamlined return procedures for faster processing times, improving overall efficiency in the department.
- Supported inventory control efforts by scanning merchandise accurately and maintaining awareness of current promotions or discounts.
- Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Demonstrated flexibility and adaptability by covering shifts, learning new procedures, or adjusting to changes in store layout or policies as needed.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Handled returns and exchanges with professionalism, ensuring customer satisfaction while adhering to store policies.
- Collaborated with other departments as needed to ensure smooth customer experiences throughout the store visit from entry to exit.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Volunteer
Girl Scouts
06.2017 - 05.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by supporting the children or families through scheduled activities.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
St. Dominic High School
O'Fallon, MO05.2023
Some College (No Degree) - Criminal Justice
Fontbonne University
St Louis, MOSkills
- Extrovert: Good at communication as well as listening I also strive to have good relations with my coworkers
- Patient: I am patient with customers and coworkers Making sure customers have a great experience but also being patient with them and providing their wants and needs
- Respectful: Being respectful is a big priority to me when working Respect goes both ways on both sides, the customer and worker I make sure to be respectful to all customers at any place I work!
- Listener: I listen at all my jobs and make sure I do what is asked and do the tasks that are given to me I listen to all customers and make sure they are heard and listened to
- Great teammate: I strive to be a great coworker to all of the staff and help others when needed I also trained new workers and helped them understand everything and answer questions if given any
- Professional Conduct: Maintains a respectful demeanor towards clients and colleagues at all times
Volunteer Experience
- Delmar Gardens, 2012, PRESENT
- Girl Scout Camps, 2016, 2018, 2022
- Safty Town, 2022, PRESENT
Timeline
Server
Garden Villas of O’Fallon
03.2023 - Current
Volunteer
Safety Town
06.2022 - Current
Police Explorer
O'Fallon Police Department
04.2022 - Current
Overnight Dog Sitter
Dog Sitting
11.2021 - Current
Returns Associate, Fitting Room Associate, Backroom Associate, Floor Associate
TJMaxx
05.2021 - 12.2022
Volunteer
Girl Scouts
06.2017 - 05.2022
High School Diploma -
St. Dominic High School
Some College (No Degree) - Criminal Justice
Fontbonne University
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