HALEY DARDEN
Hooks,USA
Summary
Patient Representative with extensive experience at Christus Trinity Clinic, specializing in communication and medical insurance processes. Proven ability to manage high call volumes while improving patient satisfaction. Expertise in data entry and conflict resolution, leading to optimized clinic operations and reduced wait times.
Overview
6
6
years of professional experience
Work History
Patient Representative
Christus Trinity Clinic
Texarkana, TX
09.2024 - Current
- Addresses patient inquiries and concerns, enhancing the overall experience through effective communication.
- Assists patients with appointment scheduling, optimizing clinic operations, and reducing wait times.
- Manages medical insurance processes, including eligibility verification for Medicare, Medicaid, and private insurance.
- Efficiently manages high-volume inbound and outbound calls, averaging 35-40 calls per day, while maintaining exceptional customer service and accuracy.
- Executes administrative tasks, including data entry and information processing, supporting operational efficiency.
EKG Technician
Christus ST Michael - Texarkana
Texarkana, TX
01.2023 - 12.2024
- Executed EKGs with precision, demonstrating proficiency in medical equipment and procedures.
- Ensured patient comfort through a compassionate approach during all procedures.
- Collaborated with healthcare professionals to enhance teamwork and communication.
- Processed EKG results promptly to deliver accurate information to care teams.
- Maintained high attention to detail while performing EKGs, ensuring quality patient care.
- Adhered to established protocols to guarantee patient safety and regulatory compliance.
Front Desk Receptionist
Texarkana Emergency Center
Texarkana, TX
04.2021 - 11.2022
- Delivered exceptional customer service by greeting and assisting visitors to foster strong relationships.
- Scheduled appointments efficiently, reflecting organizational skills aligned with managing customer accounts.
- Managed multi-line phone systems and coordinated office communications to address inquiries effectively.
- Maintained a tidy reception area, demonstrating professionalism and attention to detail for clients and colleagues.
- Supported administrative tasks, showcasing versatility and proactive problem-solving for smooth operations.
Sales Associate
The Ranchers Wife
Texarkana, TX
08.2019 - 03.2021
- Processed customer payments and maintained detailed sales records in compliance with standards.
- Enhanced store appearance through visual merchandising to create an inviting shopping environment.
- Demonstrated proficiency in financial transactions and customer account management, ensuring compliance.
- Educated customers on product knowledge, effectively explaining financial products and services.
Education
BS - Criminal Justice
Texarkana A&M University
Texarkana, TX05-2027
Associates - Criminal Justice
Texarkana College
Texarkana, TX12.2019
Skills
- Microsoft Office proficiency
- Effective communication
- Time management
- Conflict resolution
- Adaptability
- Team collaboration
- Medical insurance knowledge
- Multi-line phone operation
- Data entry
- Critical thinking
References
References available upon request.
Timeline
Patient Representative
Christus Trinity Clinic
09.2024 - Current
EKG Technician
Christus ST Michael - Texarkana
01.2023 - 12.2024
Front Desk Receptionist
Texarkana Emergency Center
04.2021 - 11.2022
Sales Associate
The Ranchers Wife
08.2019 - 03.2021
BS - Criminal Justice
Texarkana A&M University
Associates - Criminal Justice
Texarkana College
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