Haley Davila
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Specialist position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Crew Trainer
Dunkin
02.2024 - Current
training new employees and helping them improve their skills and customer service.
- Lead by example in providing excellent customer service, including handling customer complaints or concerns.
- Provide hands-on training to new employees, teaching them company policies, customer service standards, and operational procedures.
- Assist managers with daily reports or logs on employee performance, training progress, and operational issues.
Customer Service Representative
Melrose
11.2023 - 02.2024
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Roosevelt High School
San Antonio, TX05-2021
Skills
- Training program coordination
- Sales expertise
- Strong Verbal Communication
- Proficient in office tools, including MS Word and Excel
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Product Recommendations
- Problem-Solving
- Conflict Resolution
- Team Collaboration
- Training and Mentoring New Staff
Timeline
Crew Trainer
Dunkin
02.2024 - Current
Customer Service Representative
Melrose
11.2023 - 02.2024
High School Diploma -
Roosevelt High School
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