Haley-Dee Parlin
San Antonio,TX
Summary
Experienced professional with extensive animal care expertise and a reliable work ethic. Adept in assessing animal behavior and implementing training programs, committed to enhancing pet welfare and customer satisfaction. Detail-oriented professional with expert horse and dog handling skills. Proven track record in customer service and humane animal treatment. Committed to maintaining high standards in animal care and ensuring customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Carriage Driver
YR/HRH Carriage Co
San Antonio , TX
10.2016 - Current
- Operated horse-drawn carriages for passenger transport in urban areas.
- Ensured safety and comfort of passengers during rides.
- Maintained cleanliness and care of carriages and horses daily.
- Provided excellent customer service by engaging with passengers.
- Monitored horse health and reported any concerns promptly.
- Responded to inquiries and resolved passenger issues professionally.
- Communicated effectively with customers to ensure satisfaction with services provided.
- Monitored horse health, nutrition and exercise needs as well as grooming requirements.
- Checked and maintained the condition of carriages, horses and equipment.
- Reported any mechanical issues with carriages promptly to management staff.
- Inspected harnesses regularly to ensure they were secure before each ride.
- Communicated with customers to ensure satisfaction before, during and after carriage rides.
- Performed daily maintenance checks on all carriages including oil levels, brakes, wheels and harnesses.
- Responded to emergency situations quickly while remaining calm under pressure.
- Assisted in training new drivers on safety procedures.
- Administered first aid treatments if necessary for injured animals.
- Adhered to local laws regarding carriage operations such as designated areas of operation.
- Displayed knowledge of local attractions and landmarks while providing tours.
- Assisted in cleaning and preparing carriages for upcoming rides.
- Ensured passengers were comfortable during rides by providing blankets and answering questions.
- Provided directions to passengers when requested during trips.
- Followed established routes while adhering to traffic laws at all times.
- Picked up clients from specific locations to transport and drop off at destinations.
Dog Trainer/Sales Associate
Petco Animal Supplies Stores Inc.
N Dartmouth, MA
2006 - 2012
- Developed customized training programs for various dog breeds and temperaments.
- Conducted group training sessions to enhance socialization and obedience skills.
- Observed and assessed canine behavior to tailor training techniques effectively.
- Educated pet owners on effective training methods and proper care practices.
- Implemented positive reinforcement strategies to encourage desired behaviors in dogs.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
- Created individualized training plans for each dog based on their needs and abilities.
- Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Used food and toy rewards, humane training tools, and verbal and leash corrections to teach dogs behaviors.
- Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Participated in community events promoting responsible pet ownership and raising awareness about animal welfare issues.
- Fostered a supportive and positive learning environment for both dogs and their owners.
- Developed a loyal client base through exceptional service and successful training outcomes.
- Adapted training methods and strategies to accommodate dogs with special needs or disabilities.
- Conducted field training exercises to enhance dogs' responses in real-world scenarios.
- Provided expert advice and consultations to dog owners considering training or behavior modification.
- Implemented safety protocols to prevent injuries to dogs and humans during training sessions.
- Evaluated animals for trainability and ability to perform.
- Sales of training packages.
- customer assistance in general throughout the store.
- ran register if needed'
Animal Control Officer
Town of Duxbury
Duxbury, Massachusetts
04.1998 - 02.2002
- Enforced animal control laws and regulations to ensure community safety.
- Responded to animal-related complaints and conducted investigations as needed.
- Captured stray or dangerous animals using safe, humane methods.
- Educated the public on responsible pet ownership and animal welfare.
- Maintained accurate records of animal incidents and control activities.
- Collaborated with local veterinarians for animal health assessments and care.
- Provided assistance during community events focused on pet adoption and safety.
- Issued citations for violations of municipal ordinances relating to animal control.
- Documented all activities in computerized records management system.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Responded to animal control related calls and complaints from the public.
- Assisted in the capture of stray animals using humane trapping techniques.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Attended court hearings regarding alleged violations of animal control laws.
- Enforced licensing requirements for pets within city limits.
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Investigated reports of animal abuse and issued citations and warnings.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Performed euthanasia when necessary according to established guidelines.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Facilitated adoptions at local shelters or other rescue organizations.
- Advised citizens on wildlife issues such as raccoon removal or bat infestations.
- Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
- Answered public inquiries, regarding animal control operations.
- Maintained files of impoundments and dispositions of animals.
Groomer/Small Business Owner
Lucky Pet Groom Shop
Carver, Massachusetts
01.1997 - 08.1998
- Groomed various dog breeds using clippers, scissors, and brushes.
- Bathed pets and applied shampoos for cleanliness and comfort.
- Trimmed nails and cleaned ears to maintain pet hygiene.
- Communicated with pet owners to understand grooming preferences.
- Managed grooming schedules to ensure timely service delivery.
- Maintained grooming equipment in good working condition.
- Provided a safe and calm environment for pets during grooming sessions.
- Educated pet owners on proper coat care techniques and products.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Adhered strictly to all local laws pertaining to animal care and handling while providing services.
- Promoted grooming services, packages and products to customers to increase store sales.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Placed orders for supplies on a regular basis in order to maintain adequate inventory levels at all times.
- Kept accurate records of services rendered and products sold to clients.
- Promoted business by participating in and volunteering at community events and marketing business on social media.
- Collected and recorded animal weight, medical records, and allergies to prepare for grooming services.
- Gave advice on proper care of animals between visits such as nutrition and exercise regimens.
- Monitored pet's health while they were being groomed, including checking vitals such as temperature and pulse rate.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Managed daily operations of retail store and service offerings.
- Developed marketing strategies to attract and retain customers.
- Oversaw inventory management and supplier relationships.
- Handled financial transactions and maintained accurate records.
- Implemented promotional campaigns to increase sales visibility.
- Established community partnerships to enhance brand presence.
- Resolved customer inquiries and concerns promptly and effectively.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Monitored customer feedback and implemented changes based on their suggestions.
- Set pricing structures according to market analytics and emerging trends.
- Participated in local community activities to promote the brand's visibility and reputation.
- Researched similar businesses to determine competitive advantages.
- Created budgets and monitored expenses to stay within budget limits.
- Ensured compliance with applicable laws and regulations while running the business.
- Designed customer loyalty programs to increase sales revenue.
Education
Certificate - Equine Sports Massage Therapy
Equissage
Round Hill, VA10-2002
Associate of Science - Animal Science
Mount Ida College
Newton Center, MA05-1997
Skills
General Office skills
- Record keeping
- Humane animal treatment, safety compliance
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Professional appearance
- Reliable work ethic
- Expert horse and dog handling
- Animal care and behavior
- Animal training techniques
- General office skills techniques
- Record maintenance
- Canine nutrition awareness
- Crate training
- Puppy socialization techniques
- Business operations
References
References available upon request.
Timeline
Carriage Driver
YR/HRH Carriage Co
10.2016 - Current
Animal Control Officer
Town of Duxbury
04.1998 - 02.2002
Groomer/Small Business Owner
Lucky Pet Groom Shop
01.1997 - 08.1998
Dog Trainer/Sales Associate
Petco Animal Supplies Stores Inc.
2006 - 2012
Certificate - Equine Sports Massage Therapy
Equissage
Associate of Science - Animal Science
Mount Ida College