Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Haley Dempsey

Birmingham ,AL

Summary

Dynamic professional with a proven track record at Retail Strategies and Bettola, specializing in report writing and design alongside exceptional customer service. Demonstrated expertise in problem-solving and advanced Microsoft Excel skills to improve internal communications and elevate team performance, leading to enhanced strategic planning and increased client satisfaction. Committed to driving organizational success while fostering a collaborative team environment.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Bettola
Birmingham, Alabama
09.2024 - Current
  • Provide exceptional service to high volume of daily customers.
  • Prepare checks, itemizing total meal costs and taxes.
  • Check with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Staying informed about daily specials, new menu items, promotions.
  • Perform opening and closing duties such as setting up the dining area, restocking supplies.
  • Operate POS terminals to input orders, split bills and calculate totals.

Bartender

The Little Donkey
Homewood, AL
05.2022 - 08.2024
  • Providing outstanding customer service in a fast-paced environment.
  • Processing payments with accuracy and efficiency.
  • Verifying age requirements.
  • Creating quality drinks.
  • Closing the bar, counting the bar’s cash drawer at the end of the night, and making sure all bar equipment is clean and in running order.

Communications Coordinator

Retail Strategies
Birmingham, AL
05.2023 - 07.2024
  • Develop quarterly reports for all of the municipality clients in the Southeast.
  • Organizing retail recruiters' information in a master list in order to pull information for later reports.
  • Plan communication strategies between team members.
  • Ensure all promotional materials and reports comply with the company's standards.
  • Aid in retail recruitment by speaking with property owners about plans for their properties in the near future.

Shift Leader

Rodney Scott’s BBQ
Charleston, SC
10.2020 - 12.2021
  • Providing outstanding customer service in a fast-paced environment
  • Processing payments with accuracy and efficiency
  • Training new employees on policies and procedures
  • Handling any customer conflicts or altercations with care, and thoughtfulness
  • Managing the front of house staff by ensuring everybody has a responsibility and stays on top of daily tasks
  • Closing the restaurant, counting all cash drawers at the end of the night, and locking the restaurant

Education

Bachelor of Science - Finance

University of Alabama At Birmingham
Birmingham, AL
05.2023

Skills

  • Problem solving
  • Report writing and design
  • Presentations
  • Customer service
  • Daily specials memorization
  • Team member support
  • Microsoft Excel
  • Internal communications

Activities

  • Track and Field, College of Charleston, Charleston, SC, 08/01/19 - 12/31/21, Javelin specialist/ Heptathlete
  • Track and Field, University of Alabama at Birmingham, Birmingham, AL, 01/01/22- 05/31/23, Javelin specialist/ Heptathlete

References

References available upon request.

Timeline

Server/Bartender

Bettola
09.2024 - Current

Communications Coordinator

Retail Strategies
05.2023 - 07.2024

Bartender

The Little Donkey
05.2022 - 08.2024

Shift Leader

Rodney Scott’s BBQ
10.2020 - 12.2021

Bachelor of Science - Finance

University of Alabama At Birmingham

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Haley Dempsey