Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Haley Deuter

Hickory Hills,IL

Summary

  • Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.



  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

6
6
years of professional experience

Work History

Food Delivery Driver

Uber Eats
05.2021 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Increased repeat business by providing friendly and professional service to customers.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Educated customers on menu offerings, upselling items when appropriate for increased revenue generation.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Provided valuable feedback on route optimization strategies, streamlining delivery processes for improved efficiency.

Cleaning Manager

Queens Of Clean
03.2021 - 04.2023
  • Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
  • Reduced employee turnover by providing comprehensive training programs focusing on safety and quality standards.
  • Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
  • Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
  • Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
  • Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
  • Ensured high-quality service delivery by conducting routine inspections of completed work to verify adherence to established standards.
  • Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
  • Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.

Receptionist

The Compass Church
04.2018 - 02.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.

Education

High School Diploma -

Moraine Valley Community College
Palos Hills, IL
06.2024

Skills

  • Friendly
  • Customer Communication
  • Smartphone Operation
  • GPS Navigation
  • Dispatch Interaction
  • Motor Vehicle Operation
  • Quick Learner
  • Phone Orders
  • Good Driving Record
  • Data Entry
  • Technical Support
  • Bookkeeping
  • Travel Coordination
  • Scheduling
  • Project Coordination
  • Travel Arrangements
  • Customer and Client Relations
  • Expense Reporting
  • Security Understanding
  • Customer/Client Relations
  • Basic Accounting
  • Tech-Savvy
  • Travel Planning
  • Strategic Planning
  • Multi-Line Telephone Operation
  • Organization Skills
  • Telephone Skills
  • Spreadsheet Tracking
  • Security Awareness
  • Verbal and Written Communication
  • Professional Demeanor
  • Calendar Management
  • Data Inputting
  • Documentation and Reporting
  • Computer Proficiency
  • Microsoft Office
  • Intuit QuickBooks
  • Multi-Line Phone Systems
  • Payment Processing
  • Digital File Transmission
  • Cloud-Based File Organization
  • Word Processing
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Relationship Building

Affiliations

  • Volunteering at my Church. (The Compass Church)
  • Providing excellent customer service.

References

References available upon request.

Timeline

Food Delivery Driver

Uber Eats
05.2021 - Current

Cleaning Manager

Queens Of Clean
03.2021 - 04.2023

Receptionist

The Compass Church
04.2018 - 02.2020

High School Diploma -

Moraine Valley Community College

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Haley Deuter