Haley Dickens
Sacramento,CA
Overview
5
5
years of professional experience
Work History
Student Server
Vista Room Kitchen, San Francisco State University
01.2026 - Current
- Delivered friendly and professional guest service to enhance guest satisfaction
- Collaborated with Head of Front of House to enhance daily dining operations
- Work with front and back of house staff to support the dining experience
- Set and prepared tables while ensuring organized and welcoming dining area
- Prepare and serve beverages for guests
- Use POS system to process guest orders and payments
Desk Assistant
San Francisco State University On Campus Housing
09.2024 - Current
- Assisted residents with inquiries and housing needs, ensuring high-quality customer service
- Handle resident lockouts and help residents during stressful situations
- Managed sensitive and confidential resident information with discretion and compliance
- Collaborated with housing staff to resolve resident inquiries and concerns effectively
- Write detailed incident reports to document resident and housing situations
- Conduct key audits and maintain accurate housing records
- Utilized Microsoft Teams for efficient communication with housing staff and Excel for communication and administrative tasks
Talent Acquisition Specialist Assistant
Raley's Corporate
08.2022 - 05.2023
- Scheduled candidate interviews and communicated with candidates and hiring teams
- Provided hiring information, interview scripts, and resources to stores, facilitating smooth hiring processes
- Prepared new hire materials and organized employee workspaces to streamline corporate onboarding
- Assisted HR team with processing employee records and payroll documents while handling sensitive employee information
- Used Microsoft Excel and Outlook for daily communication and administrative tasks
- Conducted sustainability research to support company initiatives
File Clerk
Raley's Corporate
08.2021 - 06.2022
- Managed confidential employee documents, including W-2s and I-9s, ensuring compliance with privacy regulations
- Organized employee files and performed general clerical tasks to maintain efficient record-keeping
- Verified accuracy and completeness of data in spreadsheets to support timely reporting and decision-making
Education
B.S. - Hospitality, Tourism, and Event Management, Business Administration and Recreational Parks and Tourism
San Francisco State University
San Francisco, CA01-2027
Skills
- Event Planning
- Food Service
- Customer Service
- Leadership
- Communication
- Organization
- Microsoft
- Guest relations
- Food safety
- Menu memorization
- Food allergy awareness
- Work ethic
LEADERSHIP & INVOLVEMENT
Phi Sigma Sigma | San Francisco State University
Sister Development Chair | 2026 – 2027
- Coordinated new member development, including a new member retreat and weekly meetings
- Manage Big Sister and Little Sister matching and maintain communication throughout the new member period
Member at Large | 2025 – 2026
- Served on executive board and acted as a point of contact for member concerns, status changes, and chapter responsibilities
- Supported chapter philanthropy efforts that raised more than $100,000 during my time on executive board
Social Chair | 2024 – 2025
- Planned social events with other organizations
- Secured discounted Giants tickets for members through direct coordination with a Giants employee
Timeline
Student Server
Vista Room Kitchen, San Francisco State University
01.2026 - Current
Desk Assistant
San Francisco State University On Campus Housing
09.2024 - Current
Talent Acquisition Specialist Assistant
Raley's Corporate
08.2022 - 05.2023
File Clerk
Raley's Corporate
08.2021 - 06.2022
B.S. - Hospitality, Tourism, and Event Management, Business Administration and Recreational Parks and Tourism
San Francisco State University