Compassionate Counselor focused on helping patients overcome personal obstacles. Diligent and resourceful professional with several years of hands-on experience diagnosing issues and cultivating personalized treatment plans. Comfortable working either autonomously or in team-based setting to resolve issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Mental Health Counselor
Lifestance
Mason
01.2024 - Current
Provided crisis intervention and support in high-stress situations and executed appropriate risk-assessment and mitigation strategies
Participated in continuing education programs to stay current on best practices in the field of mental health counseling
Created a safe environment that encouraged open communication among clients and staff members with diverse backgrounds
Conducted intake interviews, case recording and test interpretation to develop treatment plans outlining goals and objectives for each client's progress
Gained complete knowledge of relevant statutes, case laws, ethical codes, and regulations to adhere to best practice standards for professional practice
Crisis Line Counselor
New Vista
Lexington
04.2022 - Current
Provided immediate crisis intervention to individuals experiencing emotional distress or in crisis by offering counseling and stabilization support
Documented client interactions accurately in electronic health record systems.
Participated in training sessions to improve crisis management skills and knowledge.
Demonstrated cultural competency when working with diverse populations from various backgrounds.
Offered telephone triage services to assess risk levels and provide appropriate interventions or referrals when necessary.
Utilized evidence-based practices, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT)
Pharmacy Technician
Walgreens
Lexington
10.2021 - 04.2022
Processed prescriptions accurately and efficiently for customers in a fast-paced environment.
Managed inventory levels, ensuring availability of medications and supplies.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Trained new pharmacy staff on procedures, policies, and safety protocols effectively.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Shift Manager
Designer Shoe Warehouse, DSW
Lexington
03.2019 - 10.2021
Supervised daily operations of the store, managing 10 team members per shift
Coordinated employee schedules to optimize labor resources and meet business needs.
Communicated effectively with team members to foster collaboration and teamwork.
Managed daily cash intake by counting out registers and tabulating profits.
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Enforced safety standards throughout the store including proper use of equipment.
Education
Master’s Degree - Clinical Mental Health Counseling
University of the Cumberlands
Williamsburg, KY
12.2024
Bachelor’s Degree - Psychology
Eastern Kentucky University
Richmond, KY
01.2022
Skills
Evidence-based practices
Ethical standards
Crisis intervention
Team collaboration
Treatment planning
Multicultural competence
Client communication
Clinical interventions
Cognitive behavioral therapy (CBT) expert
Individual and group therapy
Exceptional problem solver
Team building
Decision-making
Staff training and onboarding
Delegating work
Punctual and reliable
Confidentiality and HIPAA
Medicare and medicaid process
Analytical thinking
Schedule development
Certification
Licensed professional counselor (LPC) - 01/2025
References
References available upon request.
Timeline
Clinical Mental Health Counselor
Lifestance
01.2024 - Current
Crisis Line Counselor
New Vista
04.2022 - Current
Pharmacy Technician
Walgreens
10.2021 - 04.2022
Shift Manager
Designer Shoe Warehouse, DSW
03.2019 - 10.2021
Master’s Degree - Clinical Mental Health Counseling