Summary
Overview
Work History
Education
Skills
Timeline
Generic
Haley Donachy

Haley Donachy

Troy,OH

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver that uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Owner

Self
04.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Server

Olive Garden
04.2019 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

FAE&T Assistant

Goodwill Easter Seals
03.2014 - 08.2016
  • Complied with established internal controls and policies.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Complied with county contracts in order to better the lives of those in financial struggle within the county receiving food assistant benefits
  • Assisted in twice weekly presentations for those assigned to complete monthly assignments to ensure the continued receiving of food assistant benefits through the county
  • Completed extensive monthly reports to the county to assure those receiving food assistant benefits were continued
  • Completed phone calls to 70+ customers twice weekly to assure their attendance in the presentations explaining their monthly completion of assignments for the county
  • Assisted in completion of monthly assignments at place of business with those that had disabilities, language barriers, etc.
  • Engaged customers in process to provide memorable experience.
  • Kept work areas clean and neat at all times.
  • Utilized exceptional customer service skills to satisfy all needs.
  • Presented template design options and discussed preferences.
  • Performed a two hour presentation explaining requirements, and motivation for those struggling and in need of food assistance through the county, twice weekly.

Massage Therapist

Self
07.2010 - 07.2012
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Researched new massage techniques and treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Established and implemented massage protocols and procedures.
  • Analyzed postural assessments and range of motion.
  • Collaborated with other healthcare professionals to develop treatment plans.

Education

Certificate And License - Medical Massage

Dayton School of Medical Massage
Dayton, OH
05.2010

High School Diploma -

Tippecanoe High School
Tipp City, OH
05.2004

Skills

  • Effective Communicator and Public Speaker
  • Develop Business Structures
  • Departmental Coordination
  • Customer Relations
  • Leadership and People Development
  • Leaf Raking, Mulching and Composting
  • Lawn Maintenance
  • Business Development
  • Lawn and Shrubbery Irrigation
  • Business Administration
  • Program Creation and Implementation
  • Talent Development
  • Team Oversight
  • Coaching and Mentoring
  • Marketing
  • Marketing and Advertising
  • Turf and Sod Care
  • Plant Selection and Care Advising
  • Payroll Preparation
  • Verbal and Written Communication
  • Clerical Recordkeeping
  • New Plant and Tree Introduction
  • Labor Relations
  • Staff Training
  • Human Resource Management
  • Training and Development
  • Project Management
  • Landscaping Design Review
  • Performance Improvement
  • Sales Leadership
  • Client Service
  • Negotiation
  • Articulate Communication
  • Team Leader
  • Contract Management
  • Consulting
  • Balanced Work Ethic
  • Project Deadlines
  • Strategic Project Planning
  • Decorative Landscaping
  • Hiring and Staffing
  • Trimming and Edging

Timeline

Owner

Self
04.2021 - Current

Server

Olive Garden
04.2019 - 11.2020

FAE&T Assistant

Goodwill Easter Seals
03.2014 - 08.2016

Massage Therapist

Self
07.2010 - 07.2012

Certificate And License - Medical Massage

Dayton School of Medical Massage

High School Diploma -

Tippecanoe High School

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Haley Donachy