Haley Donovan
Olathe,KS
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Cactus Grill
03.2024 - 09.2025
- Support the General Manager in overseeing daily restaurant operations, including staffing, scheduling, and customer service.
- Ensure compliance with food safety standards and company policies.
- Train and mentor team members to deliver exceptional guest experiences.
- Monitor financial performance and assist with cost control measures.
- Foster a positive and productive work environment.
Director of Operations
Peak Distribution
01.2021 - 03.2024
- Directed daily operations of a distribution center, including logistics, staffing, and inventory control.
- Developed and executed process improvements that increased efficiency and reduced packaging and purchasing times.
- Led cross-functional teams and collaborated with executive leadership to meet strategic objectives.
- Oversaw hiring, training, and performance evaluations across departments.
Assistant Director of Operations
Cottage Care
12.2018 - 01.2021
- Managed scheduling, client communication, and field operations for a residential cleaning service.
- Supervised and trained teams to ensure high-quality service and customer satisfaction.
- Assisted in payroll, budgeting, and resource allocation.
- Responded to escalated customer concerns and resolved service issues promptly.
Education
No Degree - Science
Johnson County Community College
Overland Park, KSSkills
- Leadership & Team Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication & Problem Solving
- Operations management
- Workflow coordination
- Inventory control
- Operations oversight
- Employee scheduling
- Process improvement
Certification
- CPR & First Aid Certified (Infants and Adults)
- Previously ServSafe Certified
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Avid Reader
- I enjoy helping others and giving back to the community
- Strategy Games
Timeline
Assistant General Manager
Cactus Grill
03.2024 - 09.2025
Director of Operations
Peak Distribution
01.2021 - 03.2024
Assistant Director of Operations
Cottage Care
12.2018 - 01.2021
No Degree - Science
Johnson County Community College