Summary
Overview
Work History
Education
Skills
Timeline
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Haley Doty

Augusta,GA

Summary

Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow. Flexible hard worker ready to learn and contribute to team success.Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience

Work History

Patient Service Specialist

Piedmont Hospital
Augusta, GA
06.2022 - Current
  • Engaged in various administrative tasks such as photocopying, scanning, data/document processing and entry, and organizing meetings
  • Examined medical records in order to allocate codes
  • Conducted training sessions for newly hired personnel and fulfilled additional tasks as needed
  • Handled incoming calls from patients, nurses, and doctors
  • Providing responses to inquiries regarding laboratory requests, examination findings, and guidelines for specimen collection
  • Executed and completed physician orders and medical records related to patients
  • Ensured compliance with HIPAA regulations when handling confidential patient information
  • Scheduled appointments and managed patient records using electronic health record software.

Internship

Augusta Fire Department
Augusta, Georgia
05.2024 - 07.2024
  • For a duration of 11 weeks, I served under the supervision of the Augusta Fire Marshal and fire investigators.Being trained for fire investigation. Upon reaching the scene, I gathered relevant evidence, conducted interviews with witnesses, and collaborated with the incident command team.

Head Hostess

Juicy Crab
Augusta, GA
09.2021 - 09.2022
  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
  • Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders
  • Receive payments by validating credit charges, approving checks, accepting currency, and calculating and issuing change for ToGo orders
  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
  • Every Monday, I conducted a liquor inventory, replenished the freezer, and issued payments to suppliers
  • I was responsible for creating the schedules every Thursday for the upcoming week from Monday to Sunday
  • I had to instruct each colleague to provide their availability in order to create a plan that accommodates everyone's requirements to the best extent possible.

Bookkeeper

KJS grocery store
Hephzibah, GA
07.2021 - 10.2021
  • Financial record keeping refers to the practice of maintaining and organizing financial information and transactions
  • Financial statement preparation
  • Processing of invoices and payments
  • Assistance with the preparation and submission of sales returns
  • Financial planning and prediction
  • Management of accounts receivable and accounts payable
  • Assistance and readiness for an audit
  • Adherence to tax and financial regulations
  • Financial management of cash inflows and outflows
  • knowledge and skill in using accounting software
  • Effective utilization of time
  • Skills related to the ability to solve problems
  • Effective communication skills
  • Strong organizational skills.

Cashier

Kjs grocery store
Hephzibah, GA
03.2021 - 09.2021
  • Balanced daily transactions on a computerized point-of-sale system
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Stocked shelves with merchandise when needed
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
  • Greeted customers and answered any questions they had about the store's products and services
  • Verified that customers were of legal age to purchase alcohol or tobacco products
  • Followed company security procedures for handling large sums of money.

Education

Associate of Arts - Criminal Justice

Augusta Technical College
Augusta, GA
06-2024

High School Diploma -

Hephzibah High School
Hephzibah, GA
05-2022

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Customer Service
  • HIPAA Compliance
  • Problem-Solving
  • Multitasking and Organization
  • Flexible Schedule
  • Money Handling
  • Strong leadership
  • Team Management
  • Inventory Tracking
  • Vendor Management
  • Bookkeeping
  • Auditing

Timeline

Internship

Augusta Fire Department
05.2024 - 07.2024

Patient Service Specialist

Piedmont Hospital
06.2022 - Current

Head Hostess

Juicy Crab
09.2021 - 09.2022

Bookkeeper

KJS grocery store
07.2021 - 10.2021

Cashier

Kjs grocery store
03.2021 - 09.2021

Associate of Arts - Criminal Justice

Augusta Technical College

High School Diploma -

Hephzibah High School

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Haley Doty