Haley Doty
New York
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive contributor with a flexible approach to solving problems. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
10
10
years of professional experience
Work History
Provider Success Senior Associate
Modern Health
San Francisco, CA
10.2025 - Current
- Led cross-functional teams to streamline operational processes and enhance service delivery efficiency by advocating for better processes and encouraging a more empathetic approach.
- Developed and implemented strategic initiatives to improve provider engagement and satisfaction metrics by revamping our Provider Knowledge Center with not only updated knowledge and new articles, but by also implementing new themes and formatting to ensure a more seamless provider experience with the platform.
- Participated in the hiring of the most recent four new hires and assisted with new hire training and on going support.
- Have supported cross functional managers in Legal, Clinical, Member Support and Provider Support in handling low to high-level escalations from members.
Sales Associate
Abercrombie & Fitch
Brooklyn, NY
03.2025 - Current
- Provided exceptional customer service, ensuring positive shopping experiences for all patrons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provider Success Associate
Modern Health
San Francisco, CA
05.2024 - 10.2025
- Facilitated seamless operations for providers, including coaches, therapists, and psychiatrists, by delivering essential support. Achieved effective communication and collaboration across teams to promptly address requests through email and direct conversations.
Coach
United PDX Soccer Club
Beaverton, OR
07.2016 - 02.2025
- Oversaw youth teams ranging from ages 5 to 12, implementing structured practice plans to enhance skill development. Cultivated strong rapport with parents, players, coaches, and referees to foster a supportive environment. Facilitated effective communication across various channels, including in-person, phone, and email interactions.
Probation Officer
Columbia County Community Corrections
Saint Helens, OR
06.2023 - 03.2024
- Conducted regular assessments of Clients to evaluate compliance with court-ordered conditions.
- Developed and implemented case plans tailored to individual needs and conditions of clients.
- Monitored and documented progress, ensuring adherence to legal requirements and agency policies.
- Collaborated with law enforcement agencies, social services, and community organizations to support client reintegration in community.
- Led treatment courts (Behavioral Health court, Family Court, Drug Court, and Veteran Court), working closely with the court system and counselors.
- Led the Justice Reinvestment Program with my colleague who was our in house counselor at the Probation office.
Community Corrections Tech
Clackamas County Community Corrections
Oregon City, OR
03.2022 - 06.2023
- Monitored and maintained client's records using correctional management systems for the DUII caseload in Clackamas County.
- Assisted in processing client's intake and discharge procedures efficiently.
- Coordinated communication between law enforcement agencies, clients, and external agencies including treatment facilities effectively.
- Effectively wrote reports for any violation.
- Monitored and acted on emails, LEDS reports, Faxes, and phone calls for a caseload that consistently stayed above 600 individuals.
Community Corrections Aide 2
Clackamas County Community Corrections
Oregon City, OR
07.2019 - 07.2021
- Supported daily operations by assisting team members with administrative tasks and coordination efforts. This included filing reports to courts, answering phones, communicating with both the public and outside law enforcement agencies,
- Maintained accurate records and documentation, ensuring compliance with organizational standards and protocols.
- Completed all intake processes of new Clients. This included assisting in getting all paperwork successfully completed, ensuring all of the client's community supervision conditions were stated, understood, and acknowledged, and lastly, ensuring the file was given to the Probation Officer accurately and quickly.
Intern
Clackamas County Community Corrections
Oregon City, OR
07.2018 - 01.2019
- I was able to shadow Officers in all case loads (domestic violence, general caseload, sex offenses, mental health) to gain a better understanding of the probation population.
- I became efficient in writing reports for the Board or Parole and for local courts.
- I learned how to manage case loads that can top up to 70 individuals.
- After five months of interning, I was selected by management to step in for a probation officer on leave and take point in running it for a six week duration.
Store Supervisor
Marine Layer
01.2016 - 01.2019
- While working for this company, I started as a sales associate and worked my way up to full time Store Supervisor. I helped to manage the everyday aspects in the store and make sure the employees were working as a team.
Education
Bachelor of Arts - Criminal Justice
Portland State University
Portland, Oregon, OR06-2016
Skills
- Customer Service
- Data Entry
- Conflict Resolution
- Time Organization
- Team leadership
- Training and mentoring
- Project coordination
- Process improvement
- Cross-functional teamwork
Timeline
Provider Success Senior Associate
Modern Health
10.2025 - Current
Sales Associate
Abercrombie & Fitch
03.2025 - Current
Provider Success Associate
Modern Health
05.2024 - 10.2025
Probation Officer
Columbia County Community Corrections
06.2023 - 03.2024
Community Corrections Tech
Clackamas County Community Corrections
03.2022 - 06.2023
Community Corrections Aide 2
Clackamas County Community Corrections
07.2019 - 07.2021
Intern
Clackamas County Community Corrections
07.2018 - 01.2019
Coach
United PDX Soccer Club
07.2016 - 02.2025
Store Supervisor
Marine Layer
01.2016 - 01.2019
Bachelor of Arts - Criminal Justice
Portland State University
QUALIFICATIONS
- Microsoft Office
- POS experience
- 12 years of customer service experience