Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 5 years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition. Reliable togo specialist brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Hi, I’m
Haley Dover
Thomaston,GA
Summary
Overview
6
years of professional experience
Work History
Chili's
Togo Specialist
04.2023 - Current
Job overview
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Utilized register to record orders and special requests, relaying orders to kitchen staff.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day
- Verified prepared food met standards for quality and quantity before serving to customers
Xfinity Comcast
Call Center Agent
01.2023 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Arise
Call Center
12.2018 - 12.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Approved and terminated customer contracts upon request.
McDonald's
Cashier
01.2017 - 05.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Lifted up to 30 pounds at once and used forklift to move heavier loads
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Upson Lee HighschoolThomaston, GA
High School Diploma
05.2018
University Overview
Skills
- Order Processing
- Conflict and Complaint Resolution
- Product Knowledge
- Handheld Devices
- Phone Call Answering
- Order Placement
- Cash Control
- Special Requirements
- Taking Reservations
- Cool Under Pressure
- Customer Service and Rapport
- Process Payments
- Greeting and Seating Guests
- Phone Orders
- Service Quality
- Attentive Service
- Food Allergies
- PCI (Payment Card Industry)
- Restaurant Operation
- Customer Needs Assessments
- Hot and Cold Foods
- Guest Satisfaction
- Station Preparation
- Catering Events
- Food Plating
- High-Volume Dining
- Delivering Orders to Guests
- Food and Beverage Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Timeline
Togo Specialist
Chili's
04.2023 - Current
Call Center Agent
Xfinity Comcast
01.2023 - 04.2023
Call Center
Arise
12.2018 - 12.2022
Cashier
McDonald's
01.2017 - 05.2018
Upson Lee Highschool
High School Diploma
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