Haley Drummer
Forney ,Tx
Summary
Dynamic and innovative professional with a proven track record at Wing Snob and Amazon, excelling in roles requiring strong work ethic and critical thinking. Achieved significant improvements in operational efficiency and customer satisfaction through leadership and communication skills. Known for creativity in problem-solving and a commitment to excellence, fostering long-term customer loyalty and team cohesion.
Overview
5
5
years of professional experience
Work History
Wing Team Member
Wing Snob
Forney, TX
09.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to the successful launch of new menu items by participating in training sessions and incorporating feedback from customers.
- Participated in regular staff meetings to discuss performance metrics, operational improvements, and upcoming promotions or events.
- Supported fellow team members by stepping into various roles as needed to maintain smooth operations during peak hours.
Package Handler
Amazon
Carrollton, TX
10.2023 - 07.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
CSR
Catfish Cove
Sunnyvale, TX
04.2020 - 12.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
Seagoville High School
15920 Seagoville Rd Dallas, TX 75253 United State05.2023
Skills
- Strong work ethic
- Leadership qualities
- Goal setting and achievement
- Creativity and innovation
- Communication skills
- Emotional intelligence
- Motivation
- Time management
- Critical thinking
Timeline
Wing Team Member
Wing Snob
09.2024 - Current
Package Handler
Amazon
10.2023 - 07.2024
CSR
Catfish Cove
04.2020 - 12.2021
Seagoville High School
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