Haley Dunmore
Houston,PA
Summary
A dedicated and hardworking professional with experience in customer service, food service, and leadership roles. Demonstrated success in consistently delivering exceptional service, maintaining a positive and welcoming attitude, and continuously growing in various positions through dedication and passion for helping others. Excited to leverage my skillset, work ethic, and enthusiasm to contribute to new opportunities.
Overview
7
7
years of professional experience
Work History
Waitress
Chili's
02.2024 - Current
- Provide exceptional service to guests, taking orders, delivering food, and making personalized recommendations to enhance the dining experience
- Handle customer complaints and resolve issues promptly, ensuring a positive experience and guest satisfaction
- Maintain the cleanliness of the restaurant and collaborate with the team to ensure smooth operations
- What I learned: Adaptability, problem-solving, and further honing my ability to work under pressure while maintaining a positive attitude
Waitress
Olive Garden
12.2022 - 11.2023
- Delivered excellent service by taking orders, serving food, and ensuring guests were satisfied throughout their dining experience
- Collaborated with kitchen staff to ensure food was served to specification and in a timely manner
- Managed multiple tables, providing friendly and personalized service to each guest while maintaining high standards of cleanliness and orderliness
- What I learned: Advanced customer service skills, time management, and the ability to handle a busy work environment while staying focused on guest satisfaction
Cashier
Retail Location
10.2022 - 12.2022
- Processed customer transactions quickly and accurately, handling cash and electronic payments
- Assisted customers with product inquiries, provided recommendations, and ensured they had a smooth checkout experience
- Maintained clean and organized checkout areas, ensuring a positive experience for all customers
- What I learned: Attention to detail, customer service, and efficiency in handling monetary transactions
Summer Camp Counselor
Various Camps
06.2022 - 08.2022
- Supervised and mentored a group of children, ensuring their safety and well-being during various outdoor activities and camp events
- Created engaging activities to foster creativity, teamwork, and personal development in campers
- Communicated with parents regarding their children's progress and camp activities
- What I learned: Leadership, patience, and the ability to manage and motivate groups while ensuring safety and fun
- Developed strong interpersonal skills through direct communication with children and parents
Waitress
O'Charley's
03.2020 - 06.2022
- Took food and drink orders, served meals, and ensured guests had a wonderful dining experience
- Handled customer requests, made menu suggestions, and processed transactions efficiently and accurately
- Worked collaboratively with the kitchen and fellow servers to ensure timely delivery of food and beverages
- Maintained a clean and organized dining area while managing multiple tables at once
- What I learned: Customer service expertise, time management, and the ability to multitask and thrive under pressure in a busy restaurant environment
Host
O'Charley's
05.2018 - 03.2020
- Warmly greeted and seated guests in a timely manner, ensuring a positive first impression of the restaurant
- Managed reservations kept the waiting area organized and assisted in maintaining the flow of guests for efficient seating
- Provided excellent customer service by answering questions and accommodating special requests
- What I learned: Enhanced communication and multitasking skills in a fast-paced environment while learning the importance of creating a positive customer experience from the first interaction
Education
High School -
McGavock High School
01.2020
Skills
- Strong communication and interpersonal skills
- Ability to multitask and thrive in fast-paced environments
- Excellent time management and organizational abilities
- Customer service excellence with a focus on satisfaction
- Proficient in POS systems, cash handling, and order management
- Team-oriented with leadership experience
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
Timeline
Waitress
Chili's
02.2024 - Current
Waitress
Olive Garden
12.2022 - 11.2023
Cashier
Retail Location
10.2022 - 12.2022
Summer Camp Counselor
Various Camps
06.2022 - 08.2022
Waitress
O'Charley's
03.2020 - 06.2022
Host
O'Charley's
05.2018 - 03.2020
High School -
McGavock High School
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