Haley Dunne

Customized Medical Treatments

• Conducted interviews with patients to discuss health history, objectives and concerns; for all possible treatments. Including, but not limited to dental implants, bone grafting, sinus lift grafts, oral pathology, facial trauma, nerve repositioning, frenectomy, tori removal, alveoloplasty, connective tissue grafting, tooth extractions, expose and bond, debridement, etc.
• Managed over 50 patient calls per day.
• Triaged emergency patients depending on symptoms, including but not limited to inflammation details, treatment history, symptoms of possible infections, i.e., osteomyelitis, cavernous sinus thrombosis, parapharyngeal abscess, tooth and jaw fractures, swelling, fever, difficulty breathing, etc.
• Reviewed imaging, medical history, and patient priorities, needs, and concerns, efficiently with Oral Surgery Physician and team.
• Explained treatment choices to patients and helped determine best options.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Upheld confidentiality requirements and regulatory compliance guidelines in accordance with HIPAA privacy guidelines. Reviewed with patients on what information is protected, and how protected health information can be used and disclosed only with their consent.
• Worked with patients to schedule tests and procedures.
• Performed as subject matter expert for case management processes.
• Worked closely with outside physicians and specialist to coordinate medical clearances and obtain medical files, to ensure patient safety.
• Coordinated outside physicians recommendations to ensure patient safety. Such as protocols for blood thinning medications and revisions, heart and blood pressure medication protocols, diabetes medication revisions, etc.
• Ordered all prescriptions for pre medical processes and post surgery care. Reviewed details and directions of all prescriptions with patients. All prescriptions sent to through electronic processing.
• Prepared schedules for office and hospital general anesthesia to boost care access.
• Reviewed and confirmed NPO (nothing by mouth) with all patients, our protocols, and why it is required for patient safety.
• Organized discharge planning for home care and rehabilitation to ease patients' transition, post-surgery.
• Coordinated and ordered medical tools and equipment , on case by case bases for each patient's custom treatment plan.

Insurance and Billing

• Remained up to date on CDT code annual updates and revisions from ADA; to support consistent and accurate documentation of dental services on dental claims.
• Remained up to date on ICD Codes, for all prescription categories needed for treatment and post procedural care.
• Laid out potential payment plans for patients.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Educated patients on oral surgery and dental benefits and coordinated proper payment with insurance companies.
• Filed claim forms for all treatments, with proper documentation to insurance companies. Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Ensured all legal documents were reviewed and signed by appropriate parties.
• Completed annual chart audits.
• Performed in team leader capacity and organized all treatment and placement activities.
• Delivered excellent patient experiences and direct care.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Virtually assisted more than 100 staff members from seven separate locations daily.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for all company departments.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Drafted correspondence and other documents for executive and department heads in company's voice.
• Liaised between clients and vendors and maintained effective lines of communication.
• Created and maintained databases to track and record client data, with use of spreadsheets and databases. I was also able to track, analyze, and report on performance and sales data.
• Managed department budgets and generated financial reports for management review.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Assisted development and implementation of new administrative procedures.
• Managed filing system, entered data and completed other clerical tasks.
• Developed strategies to streamline and improve office procedures.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.