Haley Dwinell
Fort Worth
Summary
Dynamic and dedicated professional with extensive experience at Tropical Smoothie Cafe, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective conflict resolution and menu knowledge. Committed to fostering a positive atmosphere while ensuring compliance with industry standards and delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Cotton Patch Cafe
Lake Worth
10.2023 - Current
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in seating guests at tables or booths.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Participated in team meetings to discuss new menu items or changes in policy.
- Replenished beverages when necessary.
Waitress
Cheddars Stratch Kitchen
Lake Worth
11.2022 - 11.2023
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in seating guests at tables or booths.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
Manager
Tropical Smoothie Cafe
Hurst
12.2020 - 10.2022
- Ensured compliance with industry regulations and company policies.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Chislohm Trail HIghschool
Fort Worth, TX05-2021
Skills
- Order taking
- Food preparation
- Beverage service
- Table setting
- Customer engagement
- Menu knowledge
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Active listening
- De-escalation techniques
Affiliations
- Im a mother of two small children and spend my time with them!
Certification
- TABC
- Food Handlers
Timeline
Waitress
Cotton Patch Cafe
10.2023 - Current
Waitress
Cheddars Stratch Kitchen
11.2022 - 11.2023
Manager
Tropical Smoothie Cafe
12.2020 - 10.2022
High School Diploma -
Chislohm Trail HIghschool
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