Summary
Overview
Work History
Education
Skills
Timeline
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Haley Emanuel

Bradenton,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Help Desk Representative

MIDFLORIDA Credit Union
04.2023 - 07.2023
  • Contributed to improving members' financial well-being through informed guidance.
  • Supported users during system migrations, minimizing downtime and disruptions to daily operations.
  • Maintained exceptional first-call resolution rates through diligent troubleshooting and problem-solving skills.
  • Provided excellent customer service via phone support.
  • Resolved member inquiries and issues efficiently.

Server

Millenia catering
04.2022 - 04.2023
  • Served hors d'oeuvres, meals and refilled beverages at high-end events.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Managed efficient setup and breakdown of event spaces.
  • Maintained cleanliness by bussing tables promptly.

Claims Representative

Progressive - Tampa, FL
02.2021 - 11.2021
  • Processed auto insurance claims accurately and efficiently.
  • Verified and attached policies to ensure proper coverage.
  • De-escalated challenging customer situations professionally.

Registrar

BARTOW REGIONAL MEDICAL CENTER
08.2018 - 12.2020
  • Registration, Customer Service, Insurance Verification, Financial Counseling, Scheduling, Cashier or Reception.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Collected and processed co-payments and out-of-pocket charges.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.

Cashier

Chick-fil-A - Lakeland, FL
04.2015 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Took customer orders accurately while maintaining high service standards.
  • Demonstrated strong multitasking skills in a fast-paced environment.


Front Desk Associate

Planet Fitness - Lakeland, FL
07.2017 - 08.2018
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Conducted facility tours and explained membership options to potential clients.
  • Sold memberships, contributing to gym's revenue growth.
  • Maintained gym equipment cleanliness and functionality.
  • Demonstrated excellent customer service and multitasking abilities.

Hostess

Texas Roadhouse
03.2015 - 12.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.

Education

High school diploma -

Mulberry High School
06.2016

Skills

  • Microsoft Office (8 years)
  • Customer Service
  • Front Desk
  • Guest Service
  • Insurance Verification
  • Hospital Experience
  • Remote Support
  • Medical billing
  • HIPAA
  • Medicare
  • EMR Systems
  • Cerner
  • Microsoft Powerpoint
  • Medical Terminology
  • Host/Hostess
  • Clerical Experience
  • Phone Etiquette
  • Typing
  • Catering
  • Help Desk

Timeline

Help Desk Representative

MIDFLORIDA Credit Union
04.2023 - 07.2023

Server

Millenia catering
04.2022 - 04.2023

Claims Representative

Progressive - Tampa, FL
02.2021 - 11.2021

Registrar

BARTOW REGIONAL MEDICAL CENTER
08.2018 - 12.2020

Front Desk Associate

Planet Fitness - Lakeland, FL
07.2017 - 08.2018

Cashier

Chick-fil-A - Lakeland, FL
04.2015 - 12.2018

Hostess

Texas Roadhouse
03.2015 - 12.2017

High school diploma -

Mulberry High School

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Haley Emanuel