Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley England

Grand Island,FL

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

6
6
years of professional experience

Work History

Front Service Clerk

Publix
08.2023 - 09.2024
  • Handled customer complaints with professionalism and empathy to enhance satisfaction.
  • Collaborated with team members to streamline daily operations and enhance efficiency.
  • Maintained cleanliness and organization of front service area to improve guest experience.
  • Greeted customers in a friendly and professional manner.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained an organized work area to support operational efficiency.
  • Conducted price checks on items when requested by customers.
  • Assisted customers with loading purchases into their vehicles.
  • Efficiently bagged customers’ groceries to prevent any damage.

Cashier

Publix
06.2020 - 10.2021
  • Operated cash register efficiently during busy periods.
  • Processed customer orders accurately and promptly.
  • Handled cash, credit, and debit transactions securely.
  • Collaborated with team members to ensure smooth service flow.
  • Resolved customer inquiries and complaints professionally.
  • Provided excellent customer service to ensure positive shopping experiences.
  • Maintained accurate cash drawer and balanced at end of shifts.
  • Assisted customers with inquiries and product location throughout the store.
  • Operated point-of-sale systems to process sales quickly and accurately.
  • Restocked merchandise displays to keep shelves organized and appealing.
  • Collaborated with team members to manage high-volume checkout lines effectively.
  • Enforced store policies and procedures for customer safety and satisfaction.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Deli Clerk

Publix
06.2020 - 10.2021
  • Prepared various deli meats and cheeses for customer orders.
  • Operated deli slicers and other equipment safely and efficiently.
  • Maintained cleanliness and organization of the deli display case.
  • Assisted customers with product selection and special requests.
  • Collaborated with team members to ensure timely service delivery.
  • Monitored inventory levels and restocked items as needed.
  • Followed food safety guidelines to maintain product quality and safety.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Greeted customers in a friendly and professional manner.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Rotated product on shelves to ensure freshness.
  • Prepared all food orders according to customer specifications.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Offered samples to promote and upsell specials.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Documented and entered special orders for event catering and party trays.
  • Checked signage and pricing to verify accurate displays on counters and in cases.

Restaurant Hostess

Cracker Barrel Old Country Store Inc
10.2018 - 03.2020
  • Greeted and seated guests promptly upon arrival.
  • Maintained cleanliness of entrance and dining areas.
  • Communicated wait times clearly to guests and staff.
  • Assisted servers with menu knowledge and special requests.
  • Handled customer inquiries and resolved minor issues effectively.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Cashier

Kentucky Fried Chicken
08.2018 - 10.2018
  • Operated cash register efficiently during busy meal periods.
  • Processed customer orders accurately and promptly.
  • Handled cash, credit, and debit transactions securely.
  • Maintained cleanliness of the front counter and dining area.
  • Assisted customers with menu selections and special requests.
  • Collaborated with team members to ensure smooth service flow.
  • Resolved customer inquiries and complaints professionally.
  • Supported training of new cashiers on procedures and systems.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Tavares High School
Tavares, FL
06.2020

Skills

  • Customer service
  • Point-of-sale operation
  • Inventory management
  • Cash handling
  • Food safety compliance
  • Team collaboration
  • Sales promotion
  • Product knowledge
  • Attention to detail
  • Organizational skills
  • Communication skills
  • Store maintenance
  • End-cap building
  • Bagging
  • Transaction accuracy
  • Written communication
  • Problem-solving aptitude

Timeline

Front Service Clerk

Publix
08.2023 - 09.2024

Cashier

Publix
06.2020 - 10.2021

Deli Clerk

Publix
06.2020 - 10.2021

Restaurant Hostess

Cracker Barrel Old Country Store Inc
10.2018 - 03.2020

Cashier

Kentucky Fried Chicken
08.2018 - 10.2018

High School Diploma -

Tavares High School

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