Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Faircloth

Conyers,GA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, resulting in increased customer satisfaction and loyalty. Committed to maintaining cleanliness and adhering to safety standards while fostering positive guest interactions.

Overview

22
22
years of professional experience

Work History

Server

Cracker Barrell
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Bartender

AMF American Lanes Bowling Alley
03.2023 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Head Bartender

Clermont Lounge
04.2003 - 05.2019
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.

Bartender

Echo Lounge
02.2016 - 04.2019
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

No Degree - Core

Universty of Georgia
Athens, Ga

Babering - Barbering/ Hair Stylist

Roffler Moellers Hair Academy
Marietta, GA
05-2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Quality control
  • Table bussing
  • Suggestive selling
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Food and beverage pairings
  • Bill computation
  • Wine service
  • Multitasking and organization
  • Upselling techniques
  • Calm demeanor
  • Liquor, wine, and food service
  • Positive guest interactions
  • Responsible beverage service
  • Menu item recommendation
  • Positive and professional
  • POS operation
  • Price memorization
  • Warm and friendly
  • Reliability
  • Multitasking Abilities
  • High energy and stamina
  • Cool under pressure
  • Problem-solving

Timeline

Server

Cracker Barrell
05.2025 - Current

Bartender

AMF American Lanes Bowling Alley
03.2023 - 03.2025

Bartender

Echo Lounge
02.2016 - 04.2019

Head Bartender

Clermont Lounge
04.2003 - 05.2019

No Degree - Core

Universty of Georgia

Babering - Barbering/ Hair Stylist

Roffler Moellers Hair Academy

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