Haley Fanguy
Thibodaux,LA
Summary
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Csr
Advantage Financial Services
Thibodaux, LA
12.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Marketing Consultant
Outsource Marketing Inc.
Thibodaux, LA
11.2023 - Current
- Analyzed customer feedback data to inform marketing decisions and strategies.
- Supported clients in raising brand recognition through strategic marketing.
- Managed customer digital marketing strategies to meet quarterly client sales goals.
Assistant Manager
Pelican Waste & Debris
Houma, LA
07.2021 - 01.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
Manager
ServiceMaster
Houma, LA
11.2017 - 08.2021
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
GED -
Ellender Memorial High
Houma, LA05-2009
Skills
- Customer service
- Digital marketing
- Communication skills
- Marketing strategies
- Multi-task management
- Calm demeanor
Affiliations
- Skilled in client experience management,customer satisfaction surveys, and problem-solving.
- Entrepreneurial spirit,always seeking new opportunities and challenges to tackle.
- Comfortable,focused, and organized in fast-paced, high-output environments. Strong communication, analytical and marketing skills, with the ability to work in various platforms/systems.
Timeline
Customer Service Representative Csr
Advantage Financial Services
12.2024 - Current
Marketing Consultant
Outsource Marketing Inc.
11.2023 - Current
Assistant Manager
Pelican Waste & Debris
07.2021 - 01.2024
Manager
ServiceMaster
11.2017 - 08.2021
GED -
Ellender Memorial High
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