HALEY FEROW
Highland
Summary
To obtain a challenging position in the medical field where I can fully utilize my knowledge, education and experience to grow and excel within my role.
Overview
4
4
years of professional experience
Work History
Patient Financial Counselor
Trinity Health
Ann Arbor
10.2025 - Current
- Determining if a prior authorization is required by insurance and obtaining the authorizations.
- Verifying insurance eligibility, benefits, and coverages.
- Explaining deductibles, co pays, co insurance and out of pocket maxes to patients.
Patient Visit Scheduler
Trinity Health / IHA Hematology Oncology
06.2024 - Current
- Performs insurance verification and secures authorization required for any services provided in the Cancer Center.
- Utilizing various applications to complete scheduling, pre-registration and insurance verification processes for each patient.
- Responds to patient questions concerning their scheduled services, registration, insurance eligibility and payment requirements as related to their scheduled services.
Data Entry Specialist | Billing & Insurance
Women's Health & Menopause Center
11.2021 - 06.2024
- Billing/coding and insurance claim submission.
- Solving discrepancies by contacting patients and/or financial institutions.
- Billing & Insurance data entry using EPIC.
- Completing Prior Authorizations, FMLA's & disability paperwork.
- OBGYN Office
Education
Oakland Community College
University of Michigan (Flint)
Skills
- Responsible leader
- Training and educating new employees
- Excellent technological skills
- Excellent communication skills
- Strong attention to detail
- Strong ability to multitask
- Experience with medical billing
- Processing medical records
- Familiarity with EMR
- Familiarity with EPIC
References
- MEGAN HANEY, PVS, 810-599-0206
- EMILY OLIVER, MA, 248-736-8899
Awards
- HIPAA Privacy & Compliance
- Perfect Attendance
- Employee of the Month
- Top Performance Sales
Communication Skills
I am a great communicator, both written and verbally. I am confident, honest, and respect others' opinions. I am very adaptable and open to both receiving and giving feedback.
Timeline
Patient Financial Counselor
Trinity Health
10.2025 - Current
Patient Visit Scheduler
Trinity Health / IHA Hematology Oncology
06.2024 - Current
Data Entry Specialist | Billing & Insurance
Women's Health & Menopause Center
11.2021 - 06.2024
Oakland Community College
University of Michigan (Flint)