Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Haley Fetzer

Hamburg,NY

Summary

Self-motivated, enthusiastic learner committed to continual improvement. Exercises leadership capabilities by motivating and inspiring others. Operates well in individual and team capacities. Ready to apply knowledge and skills to any challenge.

Overview

8
8
years of professional experience

Work History

Sales Associate

Feel-Rite Fresh Markets
01.2023 - Current
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Trained 8 new employees in 4 months by teaching best practices, procedures, and sales strategies.
  • Mentored new sales associates to contribute to store's positive culture.
  • Fostered a positive and inclusive working environment to reduce turnover and promote high retention rates.
  • Attended 15 hours of voluntary company training events to gain product knowledge and improve selling techniques.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.

Sales Associate

Campus Bookstore
09.2021 - 12.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Parking Lot Attendant

Eden Corn Festival
08.2021 - 08.2022
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Handled cash and made accurate change in a busy, fast-paced environment.
  • Managed the safe and collected cash deposits from 3-6 workers at a time.
  • Worked 8-hour shifts under the sun 4 days in a row.


Sales Associate

Tops Friendly Markets
08.2016 - 08.2022
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Food Preparer

Erie County Fair
08.2015 - 08.2021
  • Transferred supplies and equipment between storage and work areas to support food preparation.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Supported team by being responsive and pitching in to complete tasks.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Greeted customers, answered menu questions and responded to complaints.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Performed general housekeeping and cleaning tasks.
  • Assisted in training of new employees on company policies, procedures and processes.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.

Sales Associate

Victoria's Secret
11.2019 - 03.2021
  • Participated in team meetings to share ideas for increasing sales, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts - History

State University of New York At Fredonia
Fredonia, NY
01.2023

Skills

  • Professionalism
  • Motivational Leadership
  • Strong Interpersonal Skills
  • Collaboration
  • Problem-Solving
  • Written and Oral Communication

Languages

Spanish
Elementary

Timeline

Sales Associate

Feel-Rite Fresh Markets
01.2023 - Current

Sales Associate

Campus Bookstore
09.2021 - 12.2022

Parking Lot Attendant

Eden Corn Festival
08.2021 - 08.2022

Sales Associate

Victoria's Secret
11.2019 - 03.2021

Sales Associate

Tops Friendly Markets
08.2016 - 08.2022

Food Preparer

Erie County Fair
08.2015 - 08.2021

Bachelor of Arts - History

State University of New York At Fredonia

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Haley Fetzer