Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Haley Fetzer

Hamburg,NY

Summary

Self-motivated, enthusiastic learner committed to continual improvement. Exercises leadership capabilities by motivating and inspiring others. Operates well in individual and team capacities. Ready to apply knowledge and skills to any challenge.

Overview

8
8
years of professional experience

Work History

Supervisor

Feel-Rite Fresh Markets
Hamburg, NY
01.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution
    and active listening.

Campus Bookstore Employee

SUNY Fredonia
Fredonia, NY
09.2021 - 12.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve
    needs.

Sales Associate

Tops Friendly Markets
Hamburg, NY
08.2016 - 08.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Engaged with customers to build rapport and loyalty.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.

Sales Associate

Victoria 's Secret
Buffalo, NY
11.2019 - 03.2021
  • Participated in team meetings to share ideas for increasing sales, demonstrating an ability to work
    collaboratively and effectively.
  • Recommended complementary purchases to customers, increasing revenue.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Applied interpersonal and communication skills to establish selling relationship with customers.

Education

Bachelor of Arts - History And Criminal Justice

SUNY At Fredonia
Fredonia, NY
01-2023

Skills

  • Research and analysis
  • Copy editing
  • Problem-solving skills
  • Exceptional customer service
  • Strong written and oral communication skills
  • Training and mentoring
  • Professionalism
  • Building rapport
  • Collaboration
  • Strong interpersonal skills

Accomplishments

  • Recipient of the Dr. Kenneth E. Cutler Scholarship in 2022 for outstanding academic achievement.
  • Member of Phi Alpha Theta, the national honor society for students of history, awarded in 2020.

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Supervisor

Feel-Rite Fresh Markets
01.2023 - Current

Campus Bookstore Employee

SUNY Fredonia
09.2021 - 12.2022

Sales Associate

Victoria 's Secret
11.2019 - 03.2021

Sales Associate

Tops Friendly Markets
08.2016 - 08.2022

Bachelor of Arts - History And Criminal Justice

SUNY At Fredonia

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Haley Fetzer