Experienced worker with expertise in event planning, budgeting and management. Develops successful promotional campaigns and creates effective marketing and advertising materials. Keeps up with latest trends and techniques in event planning industry and maintains proficiency with industry software and tools. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
HALEY FIORENZO
Savannah,GA
Summary
Overview
8
years of professional experience
Work History
Shake The Ground Dance Competition
Event Specialist/Social Media Team
10.2023 - Current
Job overview
- Load in all equipment day before event
- Set venue up for weekend events
- Maintain backstage crowds and continuously monitor the stage, backstage, dressing rooms, and judges rooms
- Call all breaks and start times throughout weekend
- Communicate with backstage crew, front of house crew, and other crew to ensure we are on time and ready to continue moving forward with schedule
- Load out all equipment at the end of the weekend
- Manage social media accounts
- Constantly posting and keeping community involved within the competition
- Keep social media up to date with any changes or issues throughout the event
- Continuously posting and improving the social media platforms throughout the week leading up to next event.
- Utilized social media to promote events and increase attendance.
- Boosted overall event attendance by implementing targeted marketing strategies.
- Collaborated with cross-functional teams to deliver memorable events that met organizational goals.
Calvary Day School
Substitute Teacher/Dance Teacher
09.2023 - Current
Job overview
- Able to step into position at any call and adhere to the classroom assigned
- Maintain an orderly classroom throughout the day
- Follow the daily schedule left by teacher to maintain the classroom standard
- Execute lesson plans provided by teacher or create lesson plan that is in line with curriculum of the school
- Provide dance classes to students ages 3-11
- Maintain classroom etiquette while providing lessons to students
- Create choreography and teach to students for semester shows.
Tybee Island Wedding Chapel
Assistant Venue Coordinator
02.2023 - 09.2023
Job overview
- Oversees daily wedding venue operations
- Strategically plans events at the venue from initial inquiry to post-event client follow up
- Shares weekday and weekend event execution responsibilities with the venue team
- Cultivates vendor relationships
- Works with venue team to work through inquires, tours, event schedule, and event logistics
- Establishes venue sales goals and grows venue sales
- Works collaboratively with management regarding special projects and company-wide initiatives.
- Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
- Managed budgets effectively, optimizing resource allocation for successful events.
Savannah Bananas
Merchandise Fulfillment/First Impressions
03.2022 - 02.2023
Job overview
- Performed a variety of fulfillment duties including pulling customer online orders, checking orders, packing/assembling orders, and labeling packages
- Restocked merchandise in storage and keeps merchandise organized and stocked
- Game day fulfillment included setting up multiple stations, cleaning stations, and preparing stations for fans and customers to enjoy each station
- Provide fans an enjoyable, relaxed evening and answer questions throughout the park
- Creates a safe and happy environment for fans and creates a memorable experience
- First Impressions position involved answering phones within timely manner and welcoming customers with a positive attitude
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer experience by implementing a welcoming and efficient reception process.
The 58 Company
Customer Service Representative
09.2022 - 01.2023
Job overview
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Prepares reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
Dockside Seafood
Restaurant Server
03.2022 - 08.2022
Job overview
- Ensures customer satisfaction by remaining reachable and friendly
- Thorough knowledge of menu offerings, including daily specials, alcoholic drink offerings, and any allergies and alternative menu options
- Skilled at understanding, identifying and fulfilling guest needs and special orders
- Able to multitask while remaining professional in a fast-paced environment.
Elizabeth’s on 37th
Server
04.2021 - 08.2021
Job overview
- Reservation only fine dining restaurant
- Meals served in a French Dining style
- Responsible for keeping guests comfortable during dining experience
- Looked over five to six parties at once, while keeping up with drink and food orders
- Bringing guests their food for either a four course meal or seven course meal
- Answering guests questions about menu items and options, as well as, providing suggestions for both the drink and food options
- Taking actions to resolve problems in front of the house or back of the house, if needed.
The Original Crab Shack
Restaurant Front of House Employee
05.2016 - 04.2021
Job overview
- Responsible for seating customers and providing a comfortable dining experience while continuing the fast paced restaurant setting
- Responsible for handling customer issues and redirected larger concerns to management
- Controlled the seating organization of over 800 customers at a time
- Responsible for training new employees
- Responsible for transferring food from kitchen to tables in a quick manner
- Setting and cleaning up restaurant before and after close, while keeping restaurant clean throughout the day
- Complied with health and sanitation practices and procedures
- Performed additional tasks to keep the dining room running smoothly.
Education
Georgia Southern UniversityStatesboro, GA
Bachelors of Interdisciplinary Studies from Psychology and Sociology
12.2021
University Overview
Minor: English
Skills
- Excellent communication
- Results-oriented
- Reports generation and analysis
- Time management abilities
- Event Setup and Breakdown
- Adaptability
- Creativity and Adaptability
- Communications and Media
- Event Coordination
- Differentiated Instruction
- Classroom Management
Timeline
Event Specialist/Social Media Team
Shake The Ground Dance Competition
10.2023 - Current
Substitute Teacher/Dance Teacher
Calvary Day School
09.2023 - Current
Assistant Venue Coordinator
Tybee Island Wedding Chapel
02.2023 - 09.2023
Customer Service Representative
The 58 Company
09.2022 - 01.2023
Merchandise Fulfillment/First Impressions
Savannah Bananas
03.2022 - 02.2023
Restaurant Server
Dockside Seafood
03.2022 - 08.2022
Server
Elizabeth’s on 37th
04.2021 - 08.2021
Restaurant Front of House Employee
The Original Crab Shack
05.2016 - 04.2021
Georgia Southern University
Bachelors of Interdisciplinary Studies from Psychology and Sociology
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