HALEY FLEISCHER
Glen Burnie,MD
Summary
I received my degree in Hospitality Management and want to execute my knowledge and skills in a full-time career. I thrive in hospitality and creating a satisfactory experience to keep customers wanting to return. Highly organized and detail-oriented hospitality manager with a track record of success in overseeing food and beverage operations. Experienced in menu planning, inventory management, and ensuring compliance with health and safety regulations. Adept at training and motivating staff to deliver outstanding service.
Overview
7
7
years of professional experience
Work History
Master Trainer/Shift Manager
Cafe Rio
06.2020 - Current
- Manage daily tasks such as inventory, training, and cooking procedures
- Handle guest complaints, alleviate pressure from Shift Lead, and are able to lead individuals
- Follow specific recipes and cooking procedures
- Sent and processed food orders for weekly inventory
- Bank Deposits/ Check-outs/ Paid-outs
- Worked on customer experiences through surveys and daily satisfactory reports
- Collaborated with fellow trainers to develop comprehensive curriculums for various programs, resulting in higher trainee satisfaction rates.
- Evaluated training needs to improve training quality.
Banquet Manager Internship
O'Briens Oyster Bar And Seafood Tavern
10.2023 - 12.2023
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 30-200 person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set tables to accommodate the designated design for the clients
- Interpreted instructions to schedule and set up events to client specifications.
Customer Service Representative (Customer Service Rep)
Kohls
01.2018 - 05.2020
- Assist customers with any questions or concerns they may have
- Return or exchange items for customers
- Store returned items properly with Covid-19 restrictions
- Count all registers down when closing
- Handle all online-pickups
- Re-ticket and find items returned with no UPCs
- Create an easy return process for customers to feel welcomed.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Line Cook
Bob Evans
02.2017 - 01.2018
- Serve in multiple capacities in banquet facility serving up to 1600 guests in one to four rooms
- Consulted with owner during renovation of facility
- Research equipment and suppliers, review bids and make purchase recommendations
- Oversee equipment installation in working kitchen to ensure minimal impact on daily business
- Prepare food for morning and evening shifts
- Cater food and beverages prepared for customers.
Education
Hospitality Management -
Anne Arundel Community College
Glen Burnie, MDServSafe Certification -
Food Protection Manager Certification Examination
Alcohol ServSafe Certification -
Skills
- Organization
- Time management
- Communication
- Cost control
- Follow-through
- Safety Training
- Interpersonal Communication
- Organizational Development
Personal Information
Title: HOSPITALITY MANAGEMENT DEGREE
Timeline
Banquet Manager Internship
O'Briens Oyster Bar And Seafood Tavern
10.2023 - 12.2023
Master Trainer/Shift Manager
Cafe Rio
06.2020 - Current
Customer Service Representative (Customer Service Rep)
Kohls
01.2018 - 05.2020
Line Cook
Bob Evans
02.2017 - 01.2018
Hospitality Management -
Anne Arundel Community College
ServSafe Certification -
Food Protection Manager Certification Examination
Alcohol ServSafe Certification -
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