Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Fletcher

Bend,OR

Summary

I am a compassionate and results-driven professional dedicated to delivering exceptional customer experiences. With experience working with diverse populations, including medical office clients, youth in detention, and retail customers, I've developed strong communication skills and a passion for building positive relationships. As a self-sufficient team-player with a background in communications, I am excited to bring my problem-solving skills to a new setting.

Overview

20
20
years of professional experience

Work History

Medical Office Support

High Lakes Health Care
03.2021 - Current
  • Handled a high volume of phone calls from patients and other medical offices, providing timely and effective communication.
  • Utilized electronic health records and other systems to manage patient charts, ensuring accuracy and up-to-date information.
  • Coordinated patient scheduling, verifying appointments, and ensuring correct timing in relation to insurance coverage and individual provider scheduling rules and limits.
  • Managed patient messages through an online web portal; responding to inquires, scheduling appointments, and routing messages to relevant staff.
  • Responsible for responding to potential and current patients through our website's patient inquiry forms.

Community Justice Specialist

Deschutes County Juvenile Justice
12.2014 - 01.2021
  • Provided direct support to youth housed in a county juvenile detention facility.
  • Answered law enforcement calls, ensuring effective communication and collaboration.
  • Maintained accurate and up-to-date detainee information in state and national law enforcement databases.
  • Led support groups as well as conducting one-on-one therapy sessions promoting well-being and rehabilitation.

Head Fifth Grade Teacher

Heritage International School
08.2013 - 09.2014
  • Taught a multitude of subjects (math, science, grammar, etcetera) to about forty fifth grade level English speaking students.
  • Completed typical tasks relating to having a class: lesson planning, grading, and prepping the students for standardized tests.

Manager on Duty

Blockbuster Video
10.2005 - 07.2013
  • Responsible for receiving, stocking, and rotating new inventory.
  • The position required counting down and balancing the tills at the end of the night as well as completing the deposit in the morning.
  • As a mostly customer service focused environment handling customer concerns and questions was paramount.

Education

Bachelor of Science - Communications

Oregon State University
Corvallis, OR
06.2013

Skills

  • Versatile communication approach
  • Strong verbal and written skills
  • Customer support with empathy
  • Adept at coordinating multiple systems
  • Team-oriented and self-sufficient
  • Creative problem solver

Timeline

Medical Office Support

High Lakes Health Care
03.2021 - Current

Community Justice Specialist

Deschutes County Juvenile Justice
12.2014 - 01.2021

Head Fifth Grade Teacher

Heritage International School
08.2013 - 09.2014

Manager on Duty

Blockbuster Video
10.2005 - 07.2013

Bachelor of Science - Communications

Oregon State University

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