Summary
Overview
Work History
Education
Skills
Community Service
References
Extracurricular Activities
Volunteer Experience
Relevant Classes
Timeline
Generic

Haley Fontaine

Chandler,USA

Summary

Self-motivated professional with extensive experience in guest services and front desk operations. Demonstrated expertise in customer relations and recordkeeping, resulting in enhanced office processes and increased client satisfaction. Highly organized in managing inquiries and scheduling appointments, with strong verbal and written communication skills that promote positive interactions. Proven ability to work independently, adapt to new challenges, and quickly acquire new skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

american medical associates
Chandler , AZ
10.2023 - Current
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Worked effectively in team environments to make the workplace more productive.

Caregiver

Devoted Guardians
Chandler , AZ
03.2021 - 04.2025
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Followed safe lifting and transferring techniques to transport residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Retail Sales Associate

The Children's Place
Phoenix, AZ
10.2017 - 11.2020
  • Inventory
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Processed returned merchandise according to company policies.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Assisted in the preparation and execution of physical inventory counts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.

Retail Sales Associate

JC Penney
Chandler, USA
09.2017 - 01.2018
  • Find and retrieve store merchandise.
  • Clean the store and ensure products are properly displayed.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Processed returned merchandise according to company policies.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

High School -

Perry High School
Gilbert, AZ
05.2019

Some College (No Degree) - Medical

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Multi-line phone handling
  • Data entry
  • Payment processing
  • Office organization
  • Document filing
  • Customer service
  • Courteous and professional
  • Client relations
  • Team collaboration
  • Excellent communication
  • Punctual and reliable
  • Teamwork

Community Service

  • Feed My Starving Children, 10/01/16, I helped put together and packed meals.
  • Homecoming Carnivals, 09/01/18, Helped give out tickets and paint on top of teachers pictures.
  • Homecoming Carnival, 09/01/17, Ran the booth and sold/collected tickets.
  • Relay For Life, 2016, Created a booth and donated all the earnings to Relay For Life.

References

  • Orlando Gonzales, Ausis Design Company, Owner, 2134 E Honeysuckle Pl, Chandler, AZ, 85286, (480) 457-0129
  • Kim Crawford, Southwest Airlines, Flight Attendant, 41840 West Granada Drive, Maricopa, AZ, 85138, (520) 582-7073
  • Erik Jackson, Crane Operator, 41840 West Granada Drive, Maricopa, AZ, 85138, (520) 429-4465

Extracurricular Activities

Perry High School FCCLA Early Childhood Education Club, 2017, 2019

Volunteer Experience

Student Volunteer, Perry High School Early Childhood Education Class - Little Explorers, 1919 E Queen Creek Road, Gilbert, AZ, 85297, Helping with meals, Keeping up with the sanitation around the classrooms, Reading to the kids, Doing activities and art projects with the kids, Help serve snacks and lunches.

Relevant Classes

  • Early Childhood Education I
  • Early Childhood Education II
  • Early Childhood Education III

Timeline

Front Desk Receptionist

american medical associates
10.2023 - Current

Caregiver

Devoted Guardians
03.2021 - 04.2025

Retail Sales Associate

The Children's Place
10.2017 - 11.2020

Retail Sales Associate

JC Penney
09.2017 - 01.2018

High School -

Perry High School

Some College (No Degree) - Medical

Maricopa Community Colleges, Chandler-Gilbert Community College

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Haley Fontaine