Summary
Overview
Work History
Education
Skills
Timeline
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Haley Ford

Haley Ford

Danville,VA

Summary

Dynamic sales professional with a proven track record at Blackwell Automotive, excelling in customer service and relationship building. Recognized for exceeding sales targets through exceptional listening skills and effective problem-solving. Adept at fostering teamwork and collaboration, ensuring a seamless experience for clients while maintaining high operational standards.

Overview

6
6
years of professional experience

Work History

Sales Associate

Blackwell Automotive
08.2021 - Current
  • Assisted customers in selecting vehicles based on preferences and budget requirements.
  • Conducted vehicle demonstrations to highlight features and benefits effectively.
  • Collaborated with finance team to facilitate seamless transaction processes for clients.
  • Developed knowledge of inventory management systems to track vehicle availability accurately.
  • Maintained up-to-date product knowledge on new models and market trends to inform clients.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Participated in team meetings, contributing ideas for promotional strategies and sales initiatives.
  • Adapted quickly to changing sales techniques and customer needs in fast-paced environment.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.

Server

Mama Possums
10.2019 - 09.2021
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
  • Assisted in training new staff on menu items and service protocols, fostering team collaboration.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Key Holder

Aeropostale
09.2020 - 08.2021
  • Processed payments accurately using point-of-sale system, improving transaction efficiency.
  • Collaborated with staff to communicate special requests effectively.
  • Resolved customer inquiries and complaints promptly, contributing to increased customer satisfaction.
  • Participated in team meetings to discuss service improvements and share feedback for operational enhancements.
  • Conducted inventory assessments and overall sales for day/week/month.
  • Train new team members to ensure correct and efficient workplace environment.

Education

Associate Of Business Administration - Business Administration

Strayer University
Online

High School Diploma -

Tunstall High School
Dry Fork, VA
05.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality

Timeline

Sales Associate

Blackwell Automotive
08.2021 - Current

Key Holder

Aeropostale
09.2020 - 08.2021

Server

Mama Possums
10.2019 - 09.2021

Associate Of Business Administration - Business Administration

Strayer University

High School Diploma -

Tunstall High School

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