Haley Fordham
Mcalpin,FL
Summary
Successfully apply consultative strategies to better grasp customer needs and offer best-fit solutions. Well-versed in successful approaches and gain understanding of new products quickly to hit ground running. Goal-oriented and forward-thinking with fortitude and agility to handle any challenge.
Overview
8
8
years of professional experience
Work History
Door-to-Door Sales Representative
Sunpro Solar
Lake City, FL
01.2021 - 01.2022
- Developed a rapport with potential customers by engaging in friendly conversation.
- Attended weekly team meetings to discuss sales strategies and targets.
- Implemented effective strategies to increase customer retention rates.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
- Collaborated with other members of sales team to reach targets.
- Maintained accurate records of sales activity using computer software programs.
- Contacted customers by phone and mail to offer merchandise or service.
- Achieved or surpassed sales quotas by as much as [Number]%.
- Upsold product accessories and warranties to bolster revenues on each sale.
- Collected payments from customers, including cash, check or credit card transactions.
- Greeted customers at their door and introduced myself.
- Stayed up-to-date on product specs and prices to accurately describe merchandise.
- Listened to customers to understand needs and put together optimal solutions.
Lead Sales Associate
Dollar General
Lake City, FL
05.2021 - 10.2021
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Provided customer service to ensure satisfaction.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Greeted customers and provided product information.
- Recognized security risks to properly handle situations.
- Developed strategies to increase sales and promote new products.
- Supervised a team of sales associates on daily tasks and operations.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Fostered great experience by engaging with guests, utilizing acquired skills, and training.
- Provided leadership and direction to motivate department associates.
Server/Host/Bartender
Gators Dockside
Lake City, FL
01.2016 - 05.2021
- Communicated with management via email or phone message to report issues needing attention.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed strategies for improving team productivity and efficiency through effective communication techniques.
- Recruited and trained new employees to meet job requirements.
- Covered switchboard and answered calls from guests and upper management.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Replenished items to maintain stock availability.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Overnight Manager
Steak N Shake
Lakecity, FL
01.2014 - 01.2016
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sandwich Artist
SUBWAY®Restaurants
Lakecity , FL
05.2015 - 09.2015
- Scrubbed and polished counters to remove debris and food.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Communicated with customer to provide menu offering details and assist with decision-making.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Kept customer and food preparation areas clean and well-organized.
- Verified that prepared food met quality standards prior to serving it to customers.
Education
High School Diploma -
Columbia High School
Lake City, FL01-2014
Skills
- Database Management
- Sales Documentation
- Product Knowledge
- Consultative Sales Strategies
- Customer Service
- Customer Education
- Attention to Detail
- Upselling
- Product and Service Sales
Timeline
Lead Sales Associate
Dollar General
05.2021 - 10.2021
Door-to-Door Sales Representative
Sunpro Solar
01.2021 - 01.2022
Server/Host/Bartender
Gators Dockside
01.2016 - 05.2021
Sandwich Artist
SUBWAY®Restaurants
05.2015 - 09.2015
Overnight Manager
Steak N Shake
01.2014 - 01.2016
High School Diploma -
Columbia High School
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