Haley Foreman

Solved problems proactively, implementing standard solutions, as well as developing customized approaches.

Supervised work of office, administrative and customer-facing employees.

Kept customers happy with positive, professional attitude in all correspondence.

Created successful customer service strategies based on correct interpretations of current situations and causes.

Enforced team adherence to quality standards, deadlines and proper procedures.

Motivated employees to continuously grow knowledge and enhance abilities.

Mentored subordinate employees to improve productivity and close knowledge gaps.

• Provided ongoing support to sales teams: Delivered continuous learning opportunities, including refresher courses, coaching, and mentorship, to drive ongoing sales performance improvement.
• Developed and maintained training documentation: Created and updated training manuals, resources, and other documentation to ensure consistency and accessibility across training programs.
• Tracked individual and team progress: Utilized data analytics to monitor the development of participants, ensuring alignment with sales targets and identifying areas for additional support.
• Promoted a culture of continuous learning: Encouraged knowledge-sharing, feedback loops, and peer learning to enhance the overall performance of the sales force.
• Conducted post-training assessments: Led the evaluation of program outcomes through assessments, surveys, and performance reviews to ensure alignment with sales goals.
• Liaised with leadership: Reported regularly to senior management on the status, outcomes, and future recommendations for sales training programs to improve sales effectiveness and ROI.

• Solved problems proactively, implementing standard solutions, as well as developing customized approaches.
• Supervised work of office, administrative and customer-facing employees.
• Kept customers happy with positive, professional attitude in all correspondence.
• Created successful customer service strategies based on correct interpretations of current situations and causes.
• Enforced team adherence to quality standards, deadlines and proper procedures.
• Motivated employees to continuously grow knowledge and enhance abilities.
• Mentored subordinate employees to improve productivity and close knowledge gaps.

• Solved problems proactively, implementing standard solutions, as well as developing customized approaches.
• Supervised work of office, administrative and customer-facing employees.
• Kept customers happy with positive, professional attitude in all correspondence.
• Created successful customer service strategies based on correct interpretations of current situations and causes.
• Enforced team adherence to quality standards, deadlines and proper procedures.
• Motivated employees to continuously grow knowledge and enhance abilities.
• Mentored subordinate employees to improve productivity and close knowledge gaps.

• Established WFM tracking for employees company wide utilizing Excel and Telecom services.
• Handled Payroll and Training courses for teams of 30+.
• Worked with Independent Service Providers to repair/replace issues at commercial locations within given budgets per service.
• Encouraged safe work practices and rectified job site hazards.
• Coordinated delivery of materials to job sites.
• Delivered fast and friendly service to handle questions and service complaints.
• Planned and executed strategies to increase business and drive profit growth.
• Identified issues and solutions to eliminate backlog and maximize workflows.

• Oversaw human resources reception and directed visitors to specific locations and personnel.
• Coordinated paperwork for new hires and updated records for existing employees in both physical and digital forms.
• Provided clerical assistance to diverse office needs to support HR team members.
• Facilitated background checks and drug screens by verifying reports and coordinating screening appointment.
• Contributed to orientation and onboarding processes to assist new hires.
• Collected employees' time cards before deadline to submit to payroll department.
• Filed records, reports and logs and maintained Excel spreadsheets.
• Maintained knowledge of HR policies and employee benefits to support team.
• Participated in HR projects and coordinated employee events.